SIP Trunk avec Lync : connexion directe avec les opérateurs Alain Rime Technical Director LAMBERT CONSULTING Sàrl

Lambert Consulting Sàrl Tél: +41 21 806 37 15 sales@lambertconsulting.ch www.lambertconsulting.ch Infrastructure Business Solutions

Agenda SIP Trunk : connexion directes avec les opérateurs 3/30/2017 6:56 AM Agenda SIP Trunk : connexion directes avec les opérateurs Définitions : SIP Trunk, UC, Codec Architecture téléphonie Lync Schéma architecture Lync Types d’implémentation de la téléphonie Lync Connexion Lync – PBX Connexion Lync - PSTN Fournisseurs SIP Trunk : choisir son opérateur Dial plan et SIP Trunk : considérations © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda SIP Trunk : connexion directes avec les opérateurs 3/30/2017 6:56 AM Agenda SIP Trunk : connexion directes avec les opérateurs … suite Communication unifiée : et les coûts ? SIP Trunk avec Lync Architecture de connexion Configuration du Trunk QoS Troubleshooting Protocole SIP Analyse avec Wireshark © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Définitions SIP Trunk, UC, Codec 3/30/2017 6:56 AM Définitions SIP Trunk, UC, Codec SIP Trunk : «SIP Trunk est une technologie qui permet de replacer ISDN comme mécanisme de transport pour la voix depuis PSTN (Public Swiched Telephone Network) vers un PBX d’une organisation. Il donne accès à la téléphonie en utilisant Voice over IP (VoIP). Cela apporte des avantages au niveau des coûts et de la flexibilité, notamment. Communication Unifiée (UC) : «La Communication Unifiée est un ensemble de services dans lesquels toutes les communications, les périphériques de communication et les médias sont intégrés, permettant aux utilisateurs de joindre tout le monde, depuis n’importe où et en temps réel.» Codec : Un codec est un procédé capable de compresser et/ou de décompresser un signal numérique, telle que la voix / vidéo. (par exemple MPEG, RTAudio, G.711, …) © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Architecture tél. Lync Schéma architecture Lync 3/30/2017 6:56 AM Architecture tél. Lync Schéma architecture Lync © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3/30/2017 6:56 AM Architecture tél. Lync Types d’implémentation de la téléphonie Lync 1 / 2 Stand alone Pas d’intégration avec un PBX existant Dial plan, numéros de téléphone propre à Lync © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3/30/2017 6:56 AM Architecture tél. Lync Types d’implémentation de la téléphonie Lync 2 / 2 Coexistence Intégration entre Lync et PBX Numéros de téléphone différents vu en interne (ex PBX : 021 xxx 13 50, Lync +9 1350) Numéro de téléphone unique vu depuis le PSTN, pour chaque utilisateur. (ex + 41 21 xxx 13 50) © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Architecture tél. Lync Connexion Lync et PBX 1 / 2 3/30/2017 6:56 AM Architecture tél. Lync Connexion Lync et PBX 1 / 2 VoIP Gateway Appliances Conversion VoIP en analogique-ISDN Conversion SIP (paramètres SIP pas compatibles avec Lync Fournisseurs : Audiocodes, Dialogic, NET, … http://technet.microsoft.com/en-us/lync/gg131938 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Architecture tél. Lync Connexion Lync et PBX 2 / 2 3/30/2017 6:56 AM Architecture tél. Lync Connexion Lync et PBX 2 / 2 Direct SIP Connexion directe entre un PBX VoIP (compatible Lync) et Lync. Utilisation de Mediation server pour la signalisation. Si pas de media bypass, aussi utilisé pour la transformation de Codec. PBX qualifiés pour Direct SIP : http://technet.microsoft.com/en-us/lync/gg131938#tab=2 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Architecture tél. Lync Connexion Lync – PSTN 1 / 3 3/30/2017 6:56 AM Architecture tél. Lync Connexion Lync – PSTN 1 / 3 Analogique : téléphonie «traditionnelle» : FXS – l’interface Foreign eXchange Subscriber est un port qui raccorde la ligne téléphonique de l’abonné. FXO - l’interface Foreign eXchange Office est un port qui reçoit la ligne téléphonique. Nécessite un VoIP Gateway pour interfacer avec Lync © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Architecture tél. Lync Connexion Lync – PSTN 2 / 3 ◊ 3/30/2017 6:56 AM Architecture tél. Lync Connexion Lync – PSTN 2 / 3 ◊ ISDN «Integrated Services Digital Network» : ensemble de standards pour la transmission numérique audio, vidéo et data. «Circuit Switched telephone network» : lignes dédiées BRI : Basic Rate Interface 2 canaux B 64 kbits/s + signalisation D 16 kbits/s PRI : Primary Rate Interface 30 canaux B et signalisation D (Europe) Utilise des lignes E1 (Europe) Nécessite un VoIP GW © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Architecture tél. Lync Connexion Lync – PSTN 3 / 3 3/30/2017 6:56 AM Architecture tél. Lync Connexion Lync – PSTN 3 / 3 SIP Trunk Connexion à l’opérateur de téléphonie par une connexion Internet Utilise le protocole SIP (Session Initiation Protocol) pour contrôler le transfert de media sur IP. Avantages Ne nécessite pas de lignes dédiées à la téléphonie Facile de se connecter à plusieurs opérateurs différents Infrastructure à mettre en place plus simple que ISDN Flexibilité : facile d’augmenter le nombre de communications simultanées (pas me hardware supplémentaire) Diminution des coûts téléphoniques. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Fournisseurs SIP Trunk Choisir son opérateur 3/30/2017 6:56 AM Fournisseurs SIP Trunk Choisir son opérateur Liste des opérateurs Cablecom Colt Interoute Swisscom Voir : http://technet.microsoft.com/en-us/lync/gg131938#tab=4 Comment faire son choix Prix des communications, prix d’abonnement Prix de mise en service (ligne fibre, SDSL, …) Possible d’utiliser plusieurs opérateurs (Least Cost Routing) Compatible Lync (si pas certifié) Support technique (niveau de support SLA, niveau technique, disponibilité, localisation du support, combien de personnes de contact (Admin, VoIP, VPN, Firewall, …) Gratuité entre appel fixe <-> mobile possible ? © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Dial plan et SIP Trunk Considérations 1 / 2 3/30/2017 6:56 AM Dial plan et SIP Trunk Considérations 1 / 2 Lync utilise E.164 : Manipulation des numéros (par exemple +4121 xxx xx xx en 0041 21 xxx xx xx) Numéros spéciaux (urgence, 1xx, 08xx, 09xx) Pas tous les opérateurs supportent les appels vers les numéros spéciaux. Présentation des numéros appelants, appelés A l’extérieur de la société : comment sont présentés les numéros de l’appelant (individuel, unique, anonyme) En interne avec le PBX : numéros attribués au PBX (ex 021 xxx 13 50), numéro attribués à Lync ( +9 1350), présentation des numéros en interne Limitations de Lync sur la manipulation des numéros ; seulement possible comme suit: Appels sortants : Numéro appelant : manipulation limitée (configuration par route) Numéro appelé : manipulation possible Appels entrants : Numéro appelant : manipulation pas possible Add-in pour Lync nécessaire si on veut faire d’autres manipulations de numéros. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Dial plan et SIP Trunk Considérations 2 / 2 3/30/2017 6:56 AM Dial plan et SIP Trunk Considérations 2 / 2 Numéros en 058 xxx xx xx Numéros indépendants de la localisation en Suisse et indépendants de l’opérateur. Facilite la conception du dial plan Portage des numéros Lorsqu’on change d’opérateur de téléphonie, il faut prévoir le portage des numéros. Nécessite un bonne gestion projet et synchronisation avec l’opérateur. Flux d’appels peuvent complexifier le dial plan © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Communication unifiée Et les coûts ? (1 / 2) 3/30/2017 6:56 AM Communication unifiée Et les coûts ? (1 / 2) Scénario On peut appeler et recevoir des appels depuis plusieurs clients (Lync, téléphone PBX, téléphone portable, …) et à différents endroits (dans l’entreprise, hors entreprise, …). Client Lync dans l’entreprise : appels internes, appels externes, appel à l’étranger. Client Lync à l’extérieur de l’entreprise : personne mobile se trouvant dans un hôtel à l’étranger Simultaneous ringing : on configure l’appel simultané sur Lync et sur le téléphone portable ( en Suisse, à l’étranger). Appel avec multiples opérateurs (Least Cost Routing) Important Demander la gratuité entre fixe <-> mobile, si possible Appels pour consulter voice mail (Outlook Voice Access) : mobile -> fixe Simultaneous ringing et call forward : fixe -> mobile © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Communication unifiée Et les coûts ? (2 / 2) ◊ 3/30/2017 6:56 AM Communication unifiée Et les coûts ? (2 / 2) ◊ Serveur de monitoring Lync Serveur de monitoring : données dans une DB SQL : Aide à la facturation interne Utilisation des rapports existants Création d’autres rapports avec SRS © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Architecture de connexion 1 / 2 3/30/2017 6:56 AM SIP Trunk avec Lync Architecture de connexion 1 / 2 Schéma © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Architecture de connexion 2 / 2 3/30/2017 6:56 AM SIP Trunk avec Lync Architecture de connexion 2 / 2 Firewall Ports TCP 5060 / 5067 : Mediation <-> VoIP GW (signalisation) Ports UDP 16000-64000 : Mediation <-> VoIP GW (media; dépend de l’opérateur) Sécurité VPN / TLS Si on n’utilise pas de VPN, on peut utiliser du TLS TLS (en fait MTLS) pour la partie signalisation et SRTP pour la partie media. Utilisation des certificats sur Mediation et VoIP GW. SIP Supporté par Lync SIP sur TCP (pas UDP) Codecs G.711 a-law (Europe), u-law (USA) Out of band DTMF (RFC 2833) © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Configuration du trunk 1 / 4 3/30/2017 6:56 AM SIP Trunk avec Lync Configuration du trunk 1 / 4 Mediation server : topology builder © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Configuration du trunk 2 / 4 3/30/2017 6:56 AM SIP Trunk avec Lync Configuration du trunk 2 / 4 Trunk Encryption : utilisation de SRTP (Secure realtime protocol) Media bypass : connexion media directe entre les clients Lync et le VoIP GW Centralized media processing (media et signalisation ont la même IP) REFER support : utile pour le media bypass pour rediriger le flux media directement vers le client. Translation rules : manipulation du numéro appelé © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Configuration du trunk 3 / 4 3/30/2017 6:56 AM SIP Trunk avec Lync Configuration du trunk 3 / 4 Route Définir quel GW pour quels numéros Définir les autorisation par grâce aux PSTN Phone Usages Suppress caller ID / Alternate caller ID : manipulation du numéro de l’appelant © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Configuration du trunk 4 / 4 3/30/2017 6:56 AM SIP Trunk avec Lync Configuration du trunk 4 / 4 Voice policy Définir les opérations autorisées (delegation, call transfer, simultaneous ringing, …) Définir les phone usages associés (c.à.d les routes autorisées) Location profiles Définition des règles de normalisation pour transformer les numéros en format E.164 Users Définir un numéro de téléphone, un Location profile et une Voice policy © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync QoS 1 / 2 3/30/2017 6:56 AM SIP Trunk avec Lync QoS 1 / 2 Bande passante : Il faut compter 85 kbits/s par communication simultanée Nécessaire d’avoir une bande passante garantie (par ex. 10 MBits/s) Si la bande passante est partagée avec d’autres services (ex : accès Internet), il faut configurer la QoS. Concept QoS utilise «Differentiated Services Code Point» (DSCP) Marquage des frames IP par «QoS Packet Scheduler» service (différents codes pour Audio, Vidéo, Signalisation) Définir la priorité de service (Audio, Vidéo, Signalisation, …) avec le fournisseur Internet (= opérateur de téléphonie). Par exemple Best effort (Data) = 0, Controlled Load (Vidéo) =24, Guaranteed (Audio)=40 QoS n’est pas nécessaire à l’intérieur de l’entreprise pour les communications Lync à Lync (RTAudio adaptatif). Pour les SIP Trunk, c’est utile car on utilise le codec G.711. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync QoS 2 / 2 ◊ 3/30/2017 6:56 AM SIP Trunk avec Lync QoS 2 / 2 ◊ Configuration des switches / routeurs Configurer le marquage DSCP sur les switches et les routeurs Vérification avec Wireshark © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Outils troubleshooting 1 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Outils troubleshooting 1 / 5 Event log Voir le log «Lync Server» Problème de certificats TLS Problème de configuration avec GW © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Outils troubleshooting 2 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Outils troubleshooting 2 / 5 Enterprise Voice Route Helper (OCS 2007 R2 Reskit) © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Outils troubleshooting 3 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Outils troubleshooting 3 / 5 Test Voice Routing (Lync Control Panel) © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Outils troubleshooting 4 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Outils troubleshooting 4 / 5 Lync Server Logging Tool / Snooper © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Outils troubleshooting 5 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Outils troubleshooting 5 / 5 Wireshark © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Protocole SIP 1 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Protocole SIP 1 / 5 SIP = Session Initiation Protocol “The Session Initiation Protocol (SIP) is an application-layer control (signaling) protocol for creating, modifying and terminating sessions with one or more participants.” Standards RFC 3261, 2327, 1889, 2326, 3262, 3263, 3264, 3265, 3266, 3311, 3325, 3361, 3428, 3515 UAC : User Agent Client (make the request) UAS : User Agent Server (accept the request) Méthodes : INVITE request a session ACK final response to the INVITE OPTIONS ask for server capabilities CANCEL cancel a pending request BYE terminate a session REGISTER send user address to server © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Protocole SIP 2 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Protocole SIP 2 / 5 Réponses SIP: 1xx Provisional 100 Trying 180 Ringing 2xx Sucessful 200 OK 3xx Redirection 4xx Client error 401 Unauthorized 404 Not found 5xx Server error 500 Server internal error 6xx Global failure 600 Busy Everywhere 603 Decline © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Protocole SIP 3 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Protocole SIP 3 / 5 Flux SIP typique: © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Protocole SIP 4 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Protocole SIP 4 / 5 SIP INVITE: © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Protocole SIP 5 / 5 3/30/2017 6:56 AM SIP Trunk avec Lync Protocole SIP 5 / 5 SDP : © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo : analyse avec Wireshark

SIP Trunk avec Lync Liens 3/30/2017 6:56 AM SIP Trunk avec Lync Liens LAMBERT CONSULTING : http://www.lambertconsulting.ch Site Lync MS : http://www.microsoft.com/en-us/lync/default.aspx Case study OCS de Microsoft (Lambert Consulting & IUCN) http://www.microsoft.com/casestudies/Microsoft-Office-Communications-Server-2007-R2/International-Union-for-Conservation-of-Nature/Global-Environmental-Group-Expects-66-Percent-Cost-Savings-from-Unified-Communications/4000007473 Informations / Questions : alain.rime@lambertconsulting.ch © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Q&A

3/30/2017 6:56 AM © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

SIP Trunk avec Lync Protocole SIP 6 / 6 3/30/2017 6:56 AM SIP Trunk avec Lync Protocole SIP 6 / 6 Codecs : G.711 (SIP Trunk) 8 kHz sampling rate (narrow band) 85 kbps nécessaire G.711 u-law (North America) G.711 a-law (Europe) RTAudio (Interne Lync) 8/16 kHz sampling rate (narrow / wide band) 25-75 kbps (auto adaptative) © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.