Ombudsman, Integrity, and Resolution Office (OIRO) HC ORGANIZATIONAL PULSE 2016-2017 As at March 31st, 2017 Outreach 544 HC cases 24% of FTEs have consulted OIRO 89 training sessions Highlights of Selected Issues Highlights Annual Report 2015-2016; New Tracking and Reporting System; Organizational Dashboards; 2017-2020 Multi-Year Strategic Plan; Values and Ethics: Leadership in Action Panel Discussion; International Conflict Resolution Day ; Ongoing Internal Disclosure, Communications, Collaboration and Coaching training; Coaching Circle Regional Pilot; Mandatory V&E for managers & employees; Presentations at Sector/Branch management tables and at all staff/town hall meetings. Updated May 1st 2435 / 10,244 FTEs @ HC = 24% 449 / 2,711 FTEs @ PHAC = 17% Scheduled training clients + service clients Q1-2 – 487 scheduled HC/PHAC training participants using 80/20 ratio = 390 HC/97 PHAC Q3 – 230 scheduled HC/PHAC training participants using 80/20 ratio = 184 HC/46 PHAC Q4 – 179 scheduled HC/PHAC training participants using 80/20 ratio = 143 HC/36 PHAC Total 717 HC/179 PHAC Clients served Q1 Q2 Q3 Q4 Total PHAC 69 60 43 98* 270 HC 838 276 334 260 1708 *42 clients participated in a training session in MB, mostly from the PHAC labs but the session was open to HC clients as well. All 42 were reported as PHAC clients since they were the majority and there is no way to discern how many HC clients attended. How to contact us: Toll-free: 1-888-490-2753 Email: Ombudsman@hc-sc.gc.ca

Bureau de l’ombudsman, de l’intégrité, et de la résolution (BOIR) POULS ORGANISATIONNEL DE SC 2016-2017 En date du 31 mars 2017 Sensibilisation 544 cas 24% des ETPs ont consulté le BOIR 89 sessions de formation Faits saillants Rapport annuel 2015-2016; Nouveau système de suivi et de la rédaction de rapports; Tableaux de bord organisationnels; Plan stratégique pluriannuel 2017-2020; Panel de discussion sur les valeurs et l’éthique: Leadership en action; Journée international de résolution de conflit; Livraison continue de formation en divulgation interne, communication, collaboration et coaching; Cours pilote régional  sur les  cercles de coaching; Formation indispensable  pour les gestionnaires sur les valeurs et l’éthique; Présentations aux tables de gestion des secteurs/directions générales et aux réunions du personnels. Thèmes approfondis Comment nous rejoindre: Sans frais: 1-888-490-2753 Courriel: Ombudsman@hc-sc.gc.ca