CSC All Reserved, Code projet SAP - Responsable - 8/22/ BLOC IMAGE AO Schlumberger CSC References in Maintenance

CSC All Rights Reserved, Context et objectives To extract benefits from the merger between Total Fina and Elf Groups, especially for the maintenance of gas stations (5000 in France). One of the major axis is building maintenance : paintwork, waterproof, water and compressed air, air-conditioning, heaters, automatic doors and regulations controls The main stakes are : security, brand image, service quality and costs Work accomplished Elaboration of an initial diagnostic according to four axis : maintenance politic, purchases, processes management and monitoring, with the identification of 18 improvement actions Segmentation of the gas stations fleet with the implementation of a differentiated maintenance offer, adapted to the different stations configurations Implementation of an actions plan : Implementation of technical Key Performance Indicators (lead-times, service rate…) Writing of specifications and launching of the bid for proposal Definition and implementation of the sub-contractors monitoring referential Definition of a politic for inventories and spare parts Results Maintenance costs reduction around 15% for the first year Definition of a new service : security controls Implementation of performance indicators Achat Mettre en œuvre des contrats de type "Ticketing" Redéfinir et homogénéiser les besoins, lancer des appels d'offre Revoir le panel des prestataires et les parts de marché Passer au bordereau à la place de la régie Optimiser le profit sharing lavage Compléter le cahier des charges d'achat des nouveaux équipements En œuvre sur le périmètre des appareils distributeurs Politique M Définir un plan de maintenance préventive et de 1° niveau Réutiliser les équipements stockés Définir les critères de renouvellement Met tre en œuv re une base de suivi des inter vent ions Processus et règle de gestion Améliorer le suivi du budget (yc délégués) et de la facturation Contrôler la qualité de la gestion de la base équipements Auditer le respect des périmètres contractuels Mettre en œuvre des outils SI de pilotage (équipements, interventions, …) Définir le périmètre de maintenance délégué à l'exploitant Revoir l'organisation de la maintenance et notamment recentrer les rôles des CSM/CRM Performance opérationnelle des activités de maintenance En œuvre sur le périmètre des appareils distributeurs Réalisé sur le périmètre des prestataires en contrat En œuvre sur le périmètre des appareils distributeurs Démarré sur le périmètre des appareils distributeurs En cours sur le périmètre de la maintenance Démarré sur le périmètre des appareils distributeurs Pilotage Formaliser les règles de pilotage des prestataires Formaliser les tableaux de bord Total Fina Elf

CSC All Rights Reserved, Context et objectives Time reduction for maintenance operations for locomotives in the industrial sites is one of the major improvement axis for the company, due to the on growing train traffic Work accomplished Implementation of a short-term actions plan to reduce immobilization of a locomotive family BB26000 on four experimental industrial locations Re-engineering actions were focused on the following topics : inventories management, planning and scheduling for visits, accidental repair, KPI accuracy improvement, lead time reduction for some rotables repair, TAT visit reduction Elaboration of target business framework for the overall activity (i.e. Domaine Matériel) in charge of trains maintenance. Work has been focused on : Business : major evolution principles, target processes and management rules Human Resources : definition of a target organization Information Systems : diagnostic, IT framework, definition of a target applicative architecture and the associated roadmap Results Benefits of 1000 days of immobilization, equal to the availability of two extra locomotives Direction du Matériel et de la Traction SNCF

CSC All Rights Reserved, Context et objectives CSC has been assisting for four years this leader in aeronautical maintenance (Third worldwide company) within its growing turn over. Its activities are divided into four divisions : maintenance of small and big aircrafts, engines and equipments Work accomplished Assistance for the implementation of about twenty business units gathered together into three directions Re-engineering of processes for flows and production management in the context of the implementation of a regulation and logistics information systems (ASTRE) Definition of a strategic IT framework to cover the requirements of technical data management for engine maintenance, production monitoring, industrial accounting, before-sales and after-sales contracts management Air France Industries

CSC All Rights Reserved, Snecma Services Context et objectives CSC assists this Snecma Group subsidiary in charge of engines maintenance activities, in the analysis and the evolution of its processes to rationalize activities between the different units locations and engines types. By the way, one of the target was to evaluate the ability of a new information system to cover these target requirements Work accomplished Writing of a functional business MRO target : majors management principles, processes and management rules Analysis of the coverage of target requirements by the target tools Calculation of the Return of Investment linked to the implementation of these new tools Definition of a target IS architecture, its road map, taking into account business evolution priorities, stakes, technical and applicative constraints, locations and budget AuRA Ingénierie moteur Gestion des stocks Travaux moteurs Planification travaux moteurs BAAN Manufacturing Ingénierie pièces VST / Travaux pièces Planification travaux pièces Sierra 1 Finance Comptabilités Administration des ventes Documentum Gestion documentaire Raft ou Arbortext

CSC All Rights Reserved, Context et objectives To support engineers mobility, by the implementation of a maintenance information system on a mobile application To support the activities of 2500 mobile engineers, to manage the costs and to track interventions ( rounds management, preventive maintenance campaigns, urgent operations management…) To guarantee the availability of the IS 24/24 hours and 7/7 days, despite a complex architecture To re-enforce the leadership of local agencies (300) in the planning of interventions, resources allocation, quotes management (call follow-up, remote monitoring, interventions reports and synthesis) Work accomplished Definition and implementation of the technical architecture based on an Oracle Server Roll-out and maintenance of the Information System Operating et optimisation of the sensible architecture given impacts on non availability and operating risks Efficient partnership which guaranteed the commitments respect and knowledge's and competencies storage Interface between agencies tools and the sales tool Otis Call Center Users : Operations demand In the IS : historique des interventions conservé sur place Operation ticket Technical information consultation Transfer of operation order Operation order on SMS Messages Oracle Server