Meeting of Directors-General The French Presidency of EUPAN Meeting of Directors-General Brdo 28-29 May 2008

Strategic guidelines Major meetings Work programmes Schedule and contacts

Strategic guidelines Ensure continuity and consistency with: The medium-term programme (MTP) The previous Presidencies The upcoming Presidencies' work focuses Promote the EUPAN network and the value of its work

Three major meetings 5th Quality Conference (5 QC) - Milestones with experts and European decision-makers - Sharing best practices - Review of progress made with public service quality 51st DG Meeting + DG Meeting with Trade Unions (social dialogue group) An additional conference on Europe's administrative co-operation with its neighbours

5th Quality Conference (5 QC)

5 QC The conference will be held at the CNIT centre in Paris from 20 to 22 October 2008. Some 1,500 participants are expected, including many high-profile figures Spotlight on examples of best practices from Member States Study on the co-production of public services Review of progress made with public service quality The guidelines on preparations for 6 QC (2010) will be finalised during the French Presidency based on the outcome of the previous conferences and especially 5 QC

Work programme for the EUPAN groups The 51st meeting of DGs Work programme for the EUPAN groups

Human resources (HRWG) Measure HR performance: towards a common benchmark? Managers: management of managers and working conditions Social dialogue: the forms of social dialogue in Member States' administrations

Social dialogue Continuation of the test phase with an 18-month work programme Work structured around two topics: Work-related stress Planning for change Mid-term evaluation led by EIPA

Innovative public services Group IPSG Total quality management Organisation of the 5th Quality Conference Development of CAF Implementation of the 2007-2008 CAF Action Plan Definition of the 2009-2010 Action Plan Customer Satisfaction Management Definition of a common European approach to customer satisfaction management in the public administrations The two IPSG meetings will be rounded out by three meetings of experts (QC, CAF and CSM)

e-Government (eGov WG) Continuity of the MTP on the development of user centric services Steering and evaluation of actions decided on by the ministers in Lisbon in 2007 under the European eGovernment strategy (i2010 Action Plan). Launching the reflection for the post i2010 programme. Themes for the group meetings: Support the implementation within Member States of the decisions made by the European Ministers in Lisbon Continue the Learning Team work on the use of ICTs to reduce the administrative burden for citizens Foster the development and promotion of best practices within the EU.

Network of Directors of Institutes and Schools of Public Administration in the EU (DISPA) 4 work focuses: The civil service and training of high-ranking public officials: balance between initial training and in-service training Educate high-ranking public officials on Europe: development of teaching tools on Europe Foster the mutual understanding of high-ranking public officials working on EU matters: possibility of joint training for high-ranking public officials in the Member States and European institutions Training supply and international demand: promotion of the European administrative training supply on the international scene and comparison with the extra-European higher education supply

Optimise knowledge management in EUPAN Continuity of work undertaken during the Portuguese and Slovenian Presidencies Conduct a study and set up a learning team Goal: improve the use and circulation of the EUPAN network's production and expertise

An additional conference: DG 27 + neighbouring DGs

The aim of the conference Give neighbouring countries the opportunity to learn about the EUPAN network's work - On the theme of international HR co-operation actions for central administrations Share experiences and disseminate best practices - Between Member States and neighbouring countries Launch a reflection on building administrative capacities - A first in the history of EUPAN

3 geographical areas concerned: - Western Balkans - Eastern Europe (NIS) - MEDA countries (North Africa, Middle East, Turkey)

Venue Date Meeting Paris 20 - 22 October 5 QC 23 October Troika Secretariat 2 11 September Meeting of CAF experts’ subgroup 7 July Troika Secretariat 1 10 - 11 July IPSG 1 8 - 9 September HRWG and Social Dialogue 1 11 - 12 September e-Gov 1 meeting 29 September Troika DG 1 2 October Meeting of the Customer Satisfaction Management Sub- Group Venue Date Meeting

Venue Date Meeting Strasbourg 23- 24 October DISPA meeting Paris 17 December Troika DG 2 18 December 51st meeting of DGs 19 December, morning Social Dialogue Group Brussels 12 - 13 November HRWG and Social Dialogue 2 3 November Meeting of the Quality Conferences Sub-Group 13 - 14 November e-Gov 2 meeting 19 December, afternoon International HR Co-operation Conference Venue Date Meeting 24 - 25 November IPSG 2

Management team Director-General Director-General State Modernisation François-Daniel Migeon Francois-daniel.migeon @finances.gouv.fr Director-General Civil Service Paul Peny paul.peny@fp.pm.gouv.fr Head of the International Relations Mission Bernard Blanc bernard.blanc@finances.gouv.fr Deputy Director Civil Service Chantal Jarrige chantal.jarrige@fp.pm.gouv.fr

General Directorate for Public Administration and the Civil Service (DGAFP) contacts Troika Secretariat and Social Dialogue Steering Lionel Chaty Lionel.Chaty@fp.pm.gouv.fr Human Resources Working Group (HRWG) Julie Thisse Julie.Thisse@fp.pm.gouv.fr International Administrative Co-operation Conference Eric Roty Eric.Roty@fp.pm.gouv.fr DISPA - École Nationale d’Administration Philippe Bastelica Director for International Relations Department

Directorate General for State Modernisation (DGME) contacts E-Gov Jean-Jacques Léandri jean-jacques.leandri@finances.gouv.fr IPSG & 5 QC François Beauvais francois.beauvais@finances.gouv.fr E-Gov & 5 QC Wendy Carrara wendy.carrara@finances.gouv.fr