CRA HR Modernization Journey

Présentation au sujet: "CRA HR Modernization Journey"— Transcription de la présentation:

1 CRA HR Modernization Journey
University of Ottawa February 13, 2018

2 The Canada Revenue Agency (CRA) at a glance

3 HR Modernization Vision

4 Objectifs de la Modernisation des RH
Consolider Rationaliser Simplifier Mettre advantage l’accent sur le client

5 Consolidate CONSOLIDATE TO … integrate the HR Function model
Strategic, Tactical, Front-line service strengthen the HR Function model Regions to report through headquarters

6 Streamline STREAMLINE TO … centralize information
One-stop shop for HR information & services reduce the amount of information Tools and web content eliminate unnecessary rules and unique steps Corporate policy instruments rationalize processes Executive Performance Management process

7 Simplify SIMPLIFY … through automation Integrated Staffing System
New pay system: Phoenix Business processes

8 Simplify SIMPLIFY … to make it easier for clients and new employees
Pre-populated forms New onboarding solution

9 Increase client-centric focus
INCREASE CLIENT-CENTRIC FOCUS THROUGH … easy access to HR services HR Service Centre Provides business intelligence for continuous improvements standards in service delivery New 24h contact standard through our HR Service Centre Service standards to be implemented across HR business lines

10 Increase client-centric focus
INCREASE CLIENT-CENTRIC FOCUS THROUGH … clear “How to” instructions and information on “hot topics” KnowHow solutions developed based on client needs

11 Vision à long terme pour les RH
Même si nous continuons à planifier pour l’effectif de l’Agence et pour les affaires de la DGRH sur un horizon de 1 à 3 ans, il y a un certain nombre de moteurs de changements globaux qui auront une incidence significative sur l’effectif et le milieu de travail dans les prochains 10 à 15 ans; Nous avons l’occasion de commencer à planifier pour le changement de manière délibérée dès maintenant, en parallèle avec nos activités de planification régulières, en déterminant comment les RH doivent se transformer et en établissant les fondements afin de s’assurer que les RH soient en mesure de répondre aux besoins futurs.

12 Change driver: Economic malaise

13 Change driver: Aging society

14 Moteur de changements : Changements structurels dans le marché du travail

15 The case for transforming HR
HR in world-leading organizations is undergoing a fundamental transformation to ensure the business thrives in the new world; HR needs to transform to continue to support the business in this new world; HR must also transform to support the Agency’s World Class Tax and Benefits Administration objective, and to ensure that current – and future – corporate HR risks are addressed.

16 The future of work The future of work will completely challenge our paradigms - How do we prepare for that?