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Publié parSidonie Roth Modifié depuis plus de 10 années
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies of case management Centre Pierre Mendès-France Paris 3 et 4 novembre 2008
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Case management services for jobseekers International comparisons: Sweden, Netherlands, United Kingdom Nathalie Georges, Nicolas Grivel, Dominique Méda IGAS / CEE RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Agenda The concept of case management in Europe Three successful examples of case management reforms Points of convergence with the French situation
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management The stakes Main objective : understanding the case management process analysing the services offered and the case management organization, depending on the jobseekers’ profiles Field : 3 countries considered as “models” because of their recent unemployment decrease RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management 1. The concept of ‘case management’
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Main frame: current reforms Activation model: harder conditions for being on benefit, better offer of vocational services PES reforms: one-stop-shops, outsourcing, new definition of the counsellors’ missions, new tools (profiling, individual action plans)…
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Case management definition Objectives: providing more efficient services for jobseekers and helping them to become responsible of their career on the job market for a lower cost Typical Definition: “individualisation of the relationship between jobseekers and their counsellors for more adapted services delivered by the PES, defining a personal path to employment” Path scheme: building a “way towards jobs”
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Definition’s controversies Individualisation versus target group A linear path? Which role for labour demand? Employment or social case management?
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management The two aspects of the concept Individualised monitoring: individual action plans, regular interviews, vocational counselling… Services: coaching, training, protected jobs, assistance in the creation of new firms…
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Contents Personalized relationship between the jobseeker and his/her counsellor Intensive interviews Vocational services Contracts and sanctions
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Means Counsellors’ training Decreasing number of jobseekers treated Profiling and targeting Contracts Outsourcing
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management 2. Three successful examples of case management reforms
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Three « models »: among the lowest unemployment rates in the EU
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Three different strategies Sweden: role of PES and municipalities, training policy Netherlands: role of unemployment insurance and municipalities, outsourcing, workfirst, protected jobs United Kingdom: one-stop-shop, intensive activation, low benefit, few active programs
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Expenditures Categories Sweden (2005) Netherlands (2005) United Kingdom (2004) France (2004) UE 15 means (2004) Labour market services7,4%10,7%44,4%9,1%9,50% Active services (training, protected jobs, etc.) 44,3%56,1%20%27%27,7% Passive services (benefits) 48,3%33,2%35,6%63,9%62,9% Source : Eurostat
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Case management profiles Individualised monitoring Case management services United Kingdom Netherlands Sweden
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Institutional organisation: Sweden Unemployment insurance BenefitCase management Municipalities PES (AMS) Jobseekers on benefit Jobseekers Not on benefit
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Institutional organisation: Netherlands Benefits Case management UWV (unemployment insurance) Municipalities Jobseekers on benefit Disabled workers Jobseekers not on benefit Social assistance CWI (PES) (autonomous jobseekers) Private providers
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Institutional organisation: United Kingdom Jobseekers on benefit Jobseekers Not on benefit BenefitCase management Training
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Points of convergence Benefits under contracts Increasing sanctions (‘suitable job’ definition) Profiling and target groups Outsourcing Experimentations and evaluations One-stop-shops Unique case manager
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Case management organisation Successive stages: First vocational interviews Individual action plans Increasing monitoring and services with unemployment duration
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Sweden 3 months of autonomous search Regular interviews and unique case manager between 3 months and 300 days ‘Employment and development guaranty’ after 300 days Web preinscription 1 st registering Interview Collective information workshop Call center, Web 1 st vocational Interview Individual action plan Beginning of individual case management Regular interviews often with a unique counsellor Call interview With a call centre Counsellor 1 st follow-up Interview and new Individual action plan Activity Guarantee JOB 8 weeks 3 months 300 days 4 weeks
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Netherlands (1) Can the jobseeker find a job by himself? Specific individual problems A Path: autonomy CWI with UWV and municipalities services B Path: reintegration UWV and municipalities services with private providers After 3,6,9 months, is the A path still adapted? JOB yes no yes B Path, UWV or municipalities case management A Path, CWI Autonomous search B Path Interview Job A Path, etc. Beginning of the path3 months6 months 9 months
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Netherlands (2) Autonomous search until 9 months Unemployment insurance or municipality if special barriers Private provider for a 9 months spell
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management United Kingdom Beneficiaries of Jobseeker’s Allowance : Intensive monitoring during 13 weeks Restart until 18 months (6 pour youth) New Deal 1 st stage: 13 weeksRestart stage:6 to 18 monthsNew Deal: after 18 months -Inscription -1 st interview -Follow-up interview (each 15 days) -Interview after 13 weeks -Interview after 6 months, 12, 18 months -Follow-up interview (each 15 days) -Regular and numerous interviews with a personalised case manager
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Which services? Autonomous search services Increasing individual coaching Training (shorter and more vocational) Protected jobs (the most efficient?) Global programs
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Sweden Traditionally training, shorter and more individualised than before Source: Eurostat, expenditures in euros. Category 1= labour market services, Category 2= training, Categories 3 to 7= protected jobs
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Netherlands Protected jobs (disable workers), increasing coaching, few training Category 1= labour market services, Category 2= training, Categories 4, 5 and 7= protected jobs
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management United Kingdom Few services, mostly intensive monitoring, and services for long-term jobseekers Category 1= labour market services, Category 2= training, Categories 4, 5 and 7= protected jobs, category 8 = benefits
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Three main axes of convergence Institutional reforms Case management and individualised monitoring Short and vocational services for faster unemployment exit
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management 3. Points of convergence with the French situation
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Convergence in progress… Merge of PES and Unemployment insurance: one-stop-shop Profiling and pathway organisation Individual action plan and monthly monitoring Outsourcing experimentations and evaluations
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management New case management organisation Statistical profiling Vocational interview Individual action plan -Quick search (less than 3 months) -Active search (3/12 months) -Helped search (more than 12 months) -Social case management -Business creation 4 th month -Monthly monitoring -Unique case manager -Private providers for those who are too far from the labour market JOB
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management Services offered High but decreasing hiring incentives, stationary training, increasing case management
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RÉUNION MISEP L’efficacité de l’accompagnement et du suivi des demandeurs d’emploi Achieving activation of jobseekers: successful strategies for case management … but to be improved: perspectives and challenges Number of jobseekers by counsellor Counsellors’ skills Compulsory job offers Links with labour demand Better evaluations of costs and efficiency
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