KM-Master Course, 2004 Module: Communautés virtuelles, Agents intelligents C3: Collaborative Knowledge construction & knowledge sharing Thierry NABETH.

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1 KM-Master Course, 2004 Module: Communautés virtuelles, Agents intelligents C3: Collaborative Knowledge construction & knowledge sharing Thierry NABETH INSEAD CALT – The Centre for Advanced Learning Technologies, Fontainebleau, France

2 How to manage knowledge in a community context
The main issues of Collaborative knowledge construction & Sharing knowledge. Motivation, resistance, etc Addressing the issues Rewarding contribution? Transparency Digital environments for Collaborative knowledge construction and knowledge sharing In wikis? In Blogs In knowledge management platforms?

3 The main issues of Collaborative knowledge construction & Sharing knowledge.
The motivational issue People do not see their interest in spending time Knowledge = power, and resistance to change? People see knowledge sharing as a threat Effectiveness of the process Can be a time consuming activity with limited value Managing tacit knowledge We are talking here of the management of the tacit knowledge. (see tacit knowledge specificity)

4 Addressing the knowledge sharing & capitalization issues
motivation Self motivation (altruism, …) Social: Reputation, recognition, pressure, … Economic: Monetary reward, bonus Organizational: roles Knowledge manager, Knowledge engineer, Community organiser, etc. Compulsion In which context can it work? What about the use of compulsion in network? Other?

5 Addressing the knowledge sharing & capitalization issues
Mechanisms, Transparency (translucence) Social pressure People recognition Economic mechanisms: measuring and rewarding value creation Productivity: help the individual work process Example of economic mechanisms: Inkass (K trading) IQPort (did not work)

6 Digital environments for Collaborative knowledge construction and sharing
The different categories of tools: Description What are the supported processes Centralized versus decentralised, control (roles, etc.) People motivation Quality? Advantage/disadvantages? Different (complementary) tools Wikis, Forums, blogs, recommendation systems, KM management systems (such as CMS) Other?

7 Wikis Description : Advantage/disadvantages Examples:
Collaborative definition of terms linked with one another Mainly centralized, control: open to everybody to post. reviewing process? Motivation: recognition, altruisms? Advantage/disadvantages Ease of use, Scalability Lost control of the content by the user? Examples: Wikipedia, VCAI wiki, …

8 CMS Description : Advantage/disadvantages Examples:
Shared repository, project management Mainly centralized. Control: usually limited to an organization (access control). Definition of roles: K-worker, K-manager Motivation: pressure from the organization, bonus, etc. Advantage/disadvantages Robust, possibility of strong control & coordination (project), versioning, support for th work process Heavy Examples: KM systems (1rst generation), SourceForge?, …

9 Blogs Description : Advantage/disadvantages Examples:
Collection of stories, strong temporality decentralized, control: each person control his/her blog. Motivation: capture personal memory, support for the social network,… Advantage/disadvantages Ease of use, easy capture of experiences (stories) and opinions No central space? Examples: Expert blogs, VCAI blogs of the students, …

10 Collaborative knowledge construction and sharing in VCAI
The different tools: VCAI Wiki VCAI Blogs VCAI blog Blogs of the students - , Yahoo group, etc. Discussion What worked, what didn’t work? Students’ motivation. (some contributed, others didn’t)