© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 1 © 2010 Cisco and/or its affiliates. All rights reserved. La Collaboration.

Présentation au sujet: "© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 1 © 2010 Cisco and/or its affiliates. All rights reserved. La Collaboration."— Transcription de la présentation:

1 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 1 © 2010 Cisco and/or its affiliates. All rights reserved. La Collaboration avec Cisco, Innovations et Nouvelles Opportunités

2 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Cisco : Une Stratégie Collaboration, source d’Opportunités Position de Cisco sur le marché de la Collaboration Collaboration et poste de travail, stratégie Cisco Pour conclure

3 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 3 © 2010 Cisco and/or its affiliates. All rights reserved.

4 Cisco Confidential 4 4 © 2010 Cisco and/or its affiliates. All rights reserved. Collaborateur et Espace de Travail BusinessTechnology Globalisation Entreprise Etendue Productivité des Employés Masse d’Information Réduction des Coûts Environnement Impact Grand Public Mobilité Voix & Vidéo Réseau Social SaaS Virtualisation

5 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Source: Synergy, Wainhouse, Datamonitor, Ovum, Cisco Téléphonie TDM Téléphonie IP Collaboration Mobile Apps Centre de Contact Video Streaming Messaging FY’12FY’03 FY’09 Services à Valeur Ajoutée

6 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 FY’12FY’03 FY’09 Services De Collaboration Infrastructure De Communications Business Transformation & Poste de travail

7 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 7 © 2010 Cisco and/or its affiliates. All rights reserved.

8 Cisco Confidential 8 Toujours plus de clients Toujours plus de clients Plus de 100,000 clients UC & Collaboration dans le Monde Plus de 400 clients ayant déployés plus de 5 000 IP phones, incluant plus de 50 clients à plus de 25 000 IP phones Plus de 85% du Fortune 500 ® est client Cisco Collaboration Toujours plus de terminaux installés Toujours plus de terminaux installés 30 M+ Cisco Unified IP phones 19 M+ Cisco Unity seats (Messaging) 2 M+ Cisco Unified Contact Center agents Toujours plus d’équipements d’infrastructure déployés 150 K+ Cisco Unified Communications Manager licenses 190 K+ Cisco Unified Communications Manager Express & UC500 licenses 410 K+ MeetingPlace licenses 66 M+ VoIP gateway ports

9 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 9 © 2010 Cisco and/or its affiliates. All rights reserved. Sources: Synergy Research, Frost & Sullivan, Gartner Dataquest, IDC, Intellicom, Cisco Leader Européen de la Collaboration  #1 in Enterprise Voice  #1 in Collaborative Apps  #1 in IP Contact Center  #1 in Web Conferencing  #1 in TelePresence  #2 in Audio Conferencing  #2 in Messaging (UM/VM)  #3 in Instant Messaging Cisco Leader incontestable des communications ‘temps réel’ Alcatel Siemens Avaya Mitel Aastra Croissance annuelle EU Q2CY10 (vs Q2CY09) : +34% en revenu Sur un marché en décroissance de 2,1% +6,9% en part de marché

10 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Cisco Confidential 10 © 2010 Cisco and/or its affiliates. All rights reserved.

11 Cisco Confidential 11 « Augmenter la productivité des personnes dont les emplois ne peuvent pas être automatisés est le prochain grand défi en termes de performances, et les enjeux sont de taille. » McKinsey & Company, The 21st Century Organization TexteVoix, Vidéo Nombre de parties prenantes Outils collaboratifs Documents Documents Un seul Beaucoup E-mail TelePresence TelePresence Communications unifiées Messagerie vocale Messagerie vocale Forums de discussion Forums de discussion Vidéo à la demande Wikis Blogs ContactCentre Conférence Réseau social Réseau social Messagerie instantanée

12 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 IP Communications Gestion de la relation client Video Téléprésence Enterprise Social Software Mobile Applications Messaging Vision – Positionnement - Nouveautés / Intérêts

13 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Les Objectifs de Cisco : Les Usages de la Collaboration pour tous collaboration indépendamment du terminal utilisé.  Poste de travail PC/MAC Cisco Unified Personal Communicator 8 Cisco Webex Connect Web Conferencing (audio, vidéo)  Smartphone (Nokia, Blackberry, iPhone) Numéro unique Cisco Unified Mobile Communicator Web Conferencing  Téléphones fixes et wifi Extension mobility

14 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Cisco Confidential 14 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Unified Client Services Framework Cisco Unified Infrastructure Services

15 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Unified Personal Communicator SoftPhone & Call ControlSoftPhone & Call Control Instant Message & ChatInstant Message & Chat Desktop SharingDesktop Sharing Multi-Party ConferenceMulti-Party Conference HD VideoHD Video PresencePresence Communication HistoryCommunication History Visual VoicemailVisual Voicemail MobilityMobility

16 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Cisco Confidential 16 © 2010 Cisco and/or its affiliates. All rights reserved.

17 Cisco Confidential 17 Cisco Confidential 17 © 2010 Cisco and/or its affiliates. All rights reserved. Usages et Services de la Collaboration Infrastructure Devices Any Device Desk / Smart Phones, PC/MAC, Tablets, Vidéo & TelePresence Desk / Smart Phones, PC/MAC, Tablets, Vidéo & TelePresence Evolutif Disponible, Sécurisé, Intéropérable Evolutif Disponible, Sécurisé, Intéropérable Telephonie, Vidéo, Présence, IM, Messagerie, Web/Audio/Video Conferencing, Contact Center, Social Networking Telephonie, Vidéo, Présence, IM, Messagerie, Web/Audio/Video Conferencing, Contact Center, Social Networking Collaborateur AnyWhere AnyTime Communiquer, Collaborer, Partager Information & Expertise, Apprendre, Innover, Gérer la Relation Client Accélérer les décisions Travailler plus efficacement Communiquer, Collaborer, Partager Information & Expertise, Apprendre, Innover, Gérer la Relation Client Accélérer les décisions Travailler plus efficacement On-Premises SaaS

18 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 Merci.