Canadian Wood Packaging Certification Program Programme canadien de certification des matériaux d’emballage en bois Client satisfaction survey 2013 Enquête.

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Transcription de la présentation:

Canadian Wood Packaging Certification Program Programme canadien de certification des matériaux d’emballage en bois Client satisfaction survey 2013 Enquête de satisfaction de la clientèle 2013

Customer Service / service à la clientèle On a scale of 1 to 6, 6 being very satisfied and 1 being very dissatisfied, how would you rate your level of satisfaction with our customer service? Sur une échelle de 1 à 6 où 6 signifie "très satisfait" et 1 "très insatisfait", comment évaluez-vous votre niveau de satisfaction à l'égard de notre service à la clientèle ?

communications On a scale of 1 to 6, 6 being very satisfied and 1 being very dissatisfied, how would you rate your level of satisfaction with our communications? Sur une échelle de 1 à 6 où 6 signifie "très satisfait" et 1 "très insatisfait", comment évaluez-vous votre niveau de satisfaction envers nos communications ?

Inspector / inspecteur On a scale of 1 to 6, 6 being very satisfied and 1 being very dissatisfied, how would you rate your level of satisfaction with the service your inspector provides? Sur une échelle de 1 à 6 où 6 signifie "très satisfait" et 1 "très insatisfait", comment évaluez-vous votre niveau de satisfaction avec les services fournis par votre inspecteur ?

Availability / disponibilité On a scale of 1 to 6, 6 being very satisfied and 1 being very dissatisfied, how would you rate our availability and accessibility to answer your questions and attend to your needs? Sur une échelle de 1 à 6 où 6 signifie "très satisfait" et 1 "très insatisfait", comment évaluez-vous notre disponibilité et accessibilité pour répondre à vos questions et faire face à vos préoccupations ?

How often do you refer to www.woodpackaging.ca for information? Avec quelle fréquence consultez-vous www.woodpackaging.ca pour obtenir des informations ?

DURATION OF CERTIFICATION / DURATION DE VOTRE CERTIFICATION How long have you been registered in the Canadian Wood Packaging Certification Program? Combien de temps avez-vous été enregistré au sein du Programme canadien de certification des matériaux d'emballage en bois ?

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