Réseau des Tribunaux référents Network of Pilot Courts 5. Quels indicateurs pour mesurer la qualité de la justice? Which indicators for measuring the quality in courts? François Paychère, président GT-QUAL 47 Member States engaged for Democracy, Human Rights and Rule of Law

32 tribunaux, appartenant à 21 États-membres ont répondu au questionnaire; 32 Courts, representing 21 member States, replied to the questionnaire; 47 Member States engaged for Democracy, Human Rights and Rule of Law

18 États disposent d'une politique nationale de la qualité; 7 d'entre eux ont également une politique régionale; Dans un État (fédéral), la politique de la qualité est régionale. 18 member States are governed by a national policy of quality ; 7 out of them also have a regional policy; In one (federal State), the quality policy is regional. 47 Member States engaged for Democracy, Human Rights and Rule of Law

À noter que dans plusieurs États, l'initiative a été locale (Cour d'appel de Rovaniemi, Finlande; Cour d'appel de Suède occidentale) avant sa généralisation. Special attention should be paid to the fact that in several States, the initiative was local (Appeals Court of Rovaniemi, Finland; Appeals Court of western Sweden) before it became general. 47 Member States engaged for Democracy, Human Rights and Rule of Law

Champ des programmes qualité : - accès à la justice, communication aux justiciables et au public - ressources humaines, statut des juges, procureurs et des agents; - stratégie et politique. Field of quality programmes : - access to justice, communication to citizens and public - human resources, status of the judiciary and staff; - strategy and policy. 47 Member States engaged for Democracy, Human Rights and Rule of Law

Indicateurs de qualité : - taux d'annulation/modification des jugements: 19; - formation continue: 22; - questionnaires/entretiens; - statistiques. Quality Indicators: - rate of cancellation / modification of judgments: 19; - continuying training: 22; - questionnaires/interviews; - statistics. 47 Member States engaged for Democracy, Human Rights and Rule of Law

Conclusion: - Dans tous les États membres ayant répondu, une forme de politique "qualité" - mesure de la qualité : outils "indirects" comme le taux d'annulation ou la formation continue. Conclusion: - In all member States which have replied, there exists a form of « quality » policy - Quality measurement : « indirect » tools such as the rate of cancellation or continuying education. 47 Member States engaged for Democracy, Human Rights and Rule of Law