Solutions Avaya pour les marchés PME-PMI & Intermédiaires (ETI) Nicolas Rayner

Agenda Introduction – Stratégie Produit IPO R8.1 FP - Rappels IPO R9.0 – Nouvelle offre IPO Server Edition Virtualisation Web Management UC Clients & Video Infrastructure & Sécurité Centre de Contacts

Introduction Stratégie Produit

Stratégie pour le Mid-Market Prise de parts de marché avec IP Office IP Office Server Nouvelle offre Mid-Market IP Office 500 Pensé pour les PME Attaquer le marché UC 100-1000 Avaya Aura® Entreprise & Grandes Comptes Avaya Aura® ME Avaya Aura® 10 100 250 1000 10,000 xxx,000s Small Medium Mid Market Large Fortune 1000 # of Users

Marché téléphonie/UC en France Source: Canalys calendar 2011

Marché pour IP Office 370 millions USD sur le segment 10 – 1000 UC Source: Canalys calendar 2011 370 millions USD sur le segment 10 – 1000 UC Opportunités Vidéo & Networking Cycle de vente rapide

Solution complète pour le mid-market Avaya one-X (Android, iPhone, Blackberry) Avaya Flare Communicator (iPad, Windows) Avaya / Radvision desktop, room, tablet and mobile Secure IP Phones with no VPN (8.0) Secure UC Clients with no VPN (9.0) SSL Server within IPO for secured remote access Mobility Video Avaya IP Office Avaya has a range of integrated offerings that provide your business with best in class communication and collaboration capabilities. Avaya offers data networking solutions with our Avaya Ethernet Routing Switches that auto-setup with IP office, along with Wireless local area network offerings. And of course the core communications platform with Avaya IP Office for telephony, IM, presence, conferencing for up to 1000 users. And then applications such mobility and video. Mobile client applications for smartphones and Avaya Flare Communicator, a state of the art collaboration client, for tablets and Windows desktops. Both giving you your users the ability to work from anywhere just like they were in the office. Video for your users can be incorporated with Avaya Flare experience for point to point or multi-party video conferences. Plus, Avaya offers newly purchased Radvision best is class video solutions for desktop, mobile and in-room. And security is built in across all the products, with secure remote IP phones, Avaya’s Session Border Controller for secure SIP trunking and secure remote access to IP Office. Communications Platform Avaya PoEthernet Routing Switches WLAN 8100 Networking Security

IP Office 8.1 FP Rappels

Avaya IP Office L’offre commerciale sur une page Interfaces 100% Français PROFILS UTILISATEUR Office Worker Power User Agent Supervisor Solutions verticales ..... Receptionist PACKAGE SYSTEME Accessoires Essential Edition TDM / ToIP / MeVo Numéro unique Preferred / Server Edition Advanced Edition Comm Unifiées Conferencing audio sécurisé Routage Intelligent Services Clients Call Center Enregistrement WiFi & Security INFRASTRUCTURE 0% Finance HW & SW Support Serveurs de Communications Networking Terminaux Voix / Vidéo

Collaboration 360° Mobile Avaya’s solutions allow your workers to use virtually any device to be productive – desktops, a desk phone, or mobile phones. And you can transfer calls seamless between devices. For instance if you were on a conference call on your mobile, you can transfer the call to your desk phone when you get into the office. While on a desktop, users can make or receive calls, see messages, see employee directory and employee availability (presence), host and manage audio conferences, have call functionality integrated into Outlook and Salesforce.com and more. If you work from home you can either use your Avaya IP Phone at home just like you would the office with your office number or assign your home phone to be your “office phone”. Callers would still call your office phone number, but they would be routed to your home phone. And of course users could have complete access to communication tools on their smartphones. Access to the corporate directory to make calls, instant message and presence capabilities, visual voicemail, and the ability to host and manage audio conferences while on the road. Desktop Integration Call control, access to all messages Host, manage audio conferences Video conference, softphone IM/presence Personalize with gadgets Works with Outlook, Salesforce.com Hot desking and remote working with IP Phone Move from office to office Easily log in and make that phone your office phone Mobile Access Web UC for PCs & MAC Téléphone Web UC & applications pour Android, Apple & BlackBerry Video Softphone pour Windows & MAC avec pont vidéo intégré 6-parties Avaya H.323 phones, DS phones, IP DECT & 3rd-party SIP Phones

Même depuis les tablettes… Présence Intégration annuaire Avaya also supports new devices such as tablets with our Flare Communicator software for iPad. This allows users to “bring their own device” yet provides powerful applications to help them be more productive. In fact, most SME workers (58 percent) say they bring their own personal tablet to work for use in business purposes, while 69% say the same for their smartphones. Forrester Research, Inc, study on BYOD for Small Enterprises (Forrsights Workforce Employee Survey, Q2 2012) The Flare software is an innovative interface for real time unified communications, built for iPad devices. iPad users can easily download the Flare Communicator software from the Apple App Store and simply download to get started. Users can then access the corporate directory, make and receive phone calls and instant messages, host and attend audio conferences, see employees availability via presence, and launch e-mail, all from the Flare screen. And the Flare Communicator can be used with WiFi to have the communications go over Voice over IP, reducing the dependence on costly mobile minutes. Multi-canal Voix, Vidéo Chat, Mail Conçu pour tablettes & disponible sur Apple Store Voix, chat, présence, vidéo P2P Intégration Annuaire Entreprise

Collaboration dans Outlook Présence synchronisée avec Exchange Avaya ON Microsoft Collaboration dans Outlook Intégration Lync Présence synchronisée avec Exchange Avaya’s solutions allow your workers to use virtually any device to be productive – desktops, a desk phone, or mobile phones. And you can transfer calls seamless between devices. For instance if you were on a conference call on your mobile, you can transfer the call to your desk phone when you get into the office. While on a desktop, users can make or receive calls, see messages, see employee directory and employee availability (presence), host and manage audio conferences, have call functionality integrated into Outlook and Salesforce.com and more. If you work from home you can either use your Avaya IP Phone at home just like you would the office with your office number or assign your home phone to be your “office phone”. Callers would still call your office phone number, but they would be routed to your home phone. And of course users could have complete access to communication tools on their smartphones. Access to the corporate directory to make calls, instant message and presence capabilities, visual voicemail, and the ability to host and manage audio conferences while on the road. Desktop Integration Call control, access to all messages Host, manage audio conferences Video conference, softphone IM/presence Personalize with gadgets Works with Outlook, Salesforce.com Hot desking and remote working with IP Phone Move from office to office Easily log in and make that phone your office phone Mobile Access

Une stratégie axée sur l’innovation IP Office 9.0 & futur : Virtualisation 100% 2000 utilisateurs / IPO SE SBC pour clients SIP Web Management Contact Center Expansion IP Office 8.1 FP Intégration Radvision Intégration Microsoft Lync Capacités DECT accrues Flare Experience Primary Secondary Expansion APP “N” IP Office 8.1: Capacités accrues (SE) Management centralisé Licensing centralisé Flare Communicator IPO 8.1 – centralized management, Secure remote access, Centralized licensing across sites First step – Radvision, Lync Integration, Virtualization support, configuration simplification, Wireless phone enhancements Second step – Simplification improvements, Enhanced Mobile offerings, Contact Center Expansion, Convergence of B5800 and IPO

IP Office 9.0 Nouvelle Offre

Amélioration globale de la solution Updated Any Time / Any Day Support 24x7x365 Parts Replacement NBD, 4 hour delivery IP Office Support Services New IP Office Virtualization Updated Server Edition PSTN ITSP PSTN Internet Updated New ERS Series Updated Updated Application Server Avaya SBCE 6.2 IP Office 500v2 Updated Updated Updated Updated Flare Experience for iPad and Windows IP (H.323 & SIP) Analog Digital DECT R4 DECT D100/160 Mobile

IP Office Server Edition 2000 utilisateurs – 32 noeuds actifs Serveurs primaire & secondaire Serveur Applicatif Dell R210 750 IP 150 OXP 75 VMPro HP DL360 1500 IP 300 OXP 150 VMPro VMWare 1500 IP 300 OXP 150 VMPro Dell R210 500 OXP HP DL360 750 OXP VMWare 750 OXP Systèmes d’extension IP ou IP/TDM Management web centralisé Dell R210 750 IP IPO 500v2 384 IP/TDM VMWare 750 IP

1. Avaya Virtualized software 2. Customer Hardware and VMware Virtualisation Spécifications VMware vSphere 4 ou 5 IPO Server Edition ou IPO Application Server 2000 utilisateurs / 32 noeuds Architecture mixte Virtuelle / Physique Support IPO-SS 1. Avaya Virtualized software Plus 2. Customer Hardware and VMware Bénéfices Business Réduction empreinte matérielle Mutualisation / Capitalisation Flexibilité de déploiements / maintenance Nouveaux modèles de ventes OPEX IP Office App “A” App “B” On premise virtualized IP Office … App “n”

Portabilité de la solution Virtualisation : Support de VMWare R4.x & R5.x Support de vSphere Support de vMotion & Snapshot Format OVA Profilage des performances en fonction # utilisateurs Support Web : Internet Explorer 8, 9 & 10 Mozilla FireFox 17+ Apple Safari 6 Google Chrome 23+

IP Office Server Edition 9.0 1000 -> 2000 utilisateurs standards 500 -> 750 utilisateurs avancés (UC) 100 -> 150 canaux SVI 14400 -> 18000 BHCC 128 -> 256 canaux de conférence 43 -> 85 canaux d’enregistrement media Optimisation 100% logicielle Aucun changement matériel

IPO500v2 & IPO SE Web Management Simplifier & réduire les temps de maintenance Déléguer l’administration basique au client Prolonger la stratégie Web / Cloud

Web Management Jour 0 Jour 1 Jour 2 Configuration hors-ligne  Manager Préparation IPO500v2  Manager Jour 0 Process d’initialisation  Web Manager Paramètrage système  Manager Enregistrement en ligne (IPO-SS)  Web Manager Import Utilisateurs / SDA  Web Manager Jour 1 Gestion & télé-gestion  Web Manager Supervision plate-forme  Web Manager Back-Up / Restore / Upgrade  Web Manager Jour 2

IP Office 9.0 Outils de collaboration

Avaya one-X® Portal Notifications dynamiques en Mess. Instantanée Gestion autonome des mots de passe Gestion des renvois Support TSE & Citrix

Avaya One-X® Portal for Microsoft® Outlook Support de la Mess. Instantanée Journalisation des transactions Click-To-Dial depuis les e-mail Gestion profiles & numérotation Support TSE & Citrix Chiffrement SSL Support Windows 8 & Outlook 2013 Microsoft Outlook is an application that many knowledge workers invoke in the morning, and keep running all day. The IP Office Plug-in for Microsoft Outlook brings a subset of the one-X Portal user experiences to Outlook. The plug-in allows the user to communicate with the contacts without leaving the Outlook window and without needing to bring up other separate client application. This vastly improves user productivity. Avaya IP Office Plug-in for Microsoft Outlook provides the following features: Federated Presence and Instant Messaging Initiate a Voice call (to work, to home or whatever number options) Get notifications for incoming calls with options to accept or reject. Visual voice mail View the communication history with the selected contact as well as the whole communication history for logged in user. Export Outlook contacts to one-X Portal Server. Plug-in window can be “collapsed” to avoid capturing the entire screen. The UC features will continue to be available to the Outlook user. Call options on context menu of a contact from participant list of email conversation or from the Outlook Calendar or from Outlook Contacts directory.

Avaya One-X® Portal for Salesforce.com® Mise à jour des navigateurs Chiffrement SSL Microsoft Outlook is an application that many knowledge workers invoke in the morning, and keep running all day. The IP Office Plug-in for Microsoft Outlook brings a subset of the one-X Portal user experiences to Outlook. The plug-in allows the user to communicate with the contacts without leaving the Outlook window and without needing to bring up other separate client application. This vastly improves user productivity. Avaya IP Office Plug-in for Microsoft Outlook provides the following features: Federated Presence and Instant Messaging Initiate a Voice call (to work, to home or whatever number options) Get notifications for incoming calls with options to accept or reject. Visual voice mail View the communication history with the selected contact as well as the whole communication history for logged in user. Export Outlook contacts to one-X Portal Server. Plug-in window can be “collapsed” to avoid capturing the entire screen. The UC features will continue to be available to the Outlook user. Call options on context menu of a contact from participant list of email conversation or from the Outlook Calendar or from Outlook Contacts directory.

Règles de numérotation Chiffrement SSL Avaya Call Assistant Support Windows 8 Règles de numérotation Chiffrement SSL Microsoft Outlook is an application that many knowledge workers invoke in the morning, and keep running all day. The IP Office Plug-in for Microsoft Outlook brings a subset of the one-X Portal user experiences to Outlook. The plug-in allows the user to communicate with the contacts without leaving the Outlook window and without needing to bring up other separate client application. This vastly improves user productivity. Avaya IP Office Plug-in for Microsoft Outlook provides the following features: Federated Presence and Instant Messaging Initiate a Voice call (to work, to home or whatever number options) Get notifications for incoming calls with options to accept or reject. Visual voice mail View the communication history with the selected contact as well as the whole communication history for logged in user. Export Outlook contacts to one-X Portal Server. Plug-in window can be “collapsed” to avoid capturing the entire screen. The UC features will continue to be available to the Outlook user. Call options on context menu of a contact from participant list of email conversation or from the Outlook Calendar or from Outlook Contacts directory.

Avaya one-X® Mobile Preferred Avaya Corporate Presentation Avaya one-X® Mobile Preferred Conçu pour tous les usages mobiles VoIP/SIP en Wi-Fi / 3G / 4G Call-back GSM / RTC Monitoring poste tiers Transfert, Attente, Conférence Multi-connexions (Flare / Softphone) Preferred/Server Edition Avaya one-X Mobile Preferred for IP Office IP Office Application Server One-X Portal Call-Control & Rich UC (Presence/IM, Visual Voice, Conference, Geo-location, Call Logs, etc.) Internet Wi-Fi/Cellular Network VM Pro VoIP capabilities (registration, multiple calls, mid-call control etc.) © 2010 Avaya

Avaya one-X® Mobile Preferred Gestion des appels entrants (VoIP ou Jumelage) Attente, Transfert supervisé/aveugle, Conférence Double Appels

Avaya Flare Experience Multi-Point Audio Contrôles de modération Ajout de participants par glisser-déposer Multi-Point Video Nécessite XT Video Server

Avaya Flare Experience Tap More button in conference spotlight to access Moderator Controls

Les gens se parlent au téléphone, alors qu’ils se rencontrent en vidéo Choose your device Choose your location Choose who joins (internal only, partners, customers) 2010 Avaya Inc. All rights reserved.

Avaya Video Collaboration Solution for IP Office Exclusivement pour IP Office Desktop Clients XT Server for IP Office ou Scopia Desktop Server Software Mobile Clients Room Systems XT Endpoint w/Embedded Server Serveur 8 ports Audio / Video / Web Collaboration 1 salle de conférence virtuelle SIP & H.323 natifs Présence continue HD (8 fenêtres) Clients web pour PC & Mac Clients pour Android & iOS NAT Traversal / FW Traversal Pré-requis Essential Edition + IP Office 8.1FP1 (SP3) + 1 Licence Avaya End-Point 1 Server Windows 2003/2008 pour flux vers PC/Mac/Mobiles

Intégration IP Office / XT Video Server Avaya Corporate Presentation Intégration IP Office / XT Video Server SIP H.323 XT5000 Public H323 Scopia Desktop (via Firewall/NAT) Avaya Wireless Phones Avaya Video Softphones Scopia Desktop Server Mobile/Desktop FWT Scopia Mobile (via Firewall/NAT) Avaya Flare Experience Avaya Digital Phone & IP Phones DMZ Public Network Private Network © 2012 Avaya

IP Office 9.0 Infrastructure

IP Office Server 9.0 Nouveau serveur - Facteur de forme réduit Transition du serveur HP DL120 vers Dell R210 II XL Convenir à des installations dans des baies de 600mm de prof. Height (CM) Width (CM) Depth (CM) Max Weight R210II XL 4.26 43.10 39.37 8.06Kg DL 120 4.30 44.80 69.85 14.70Kg - The location field of IP Phones default to Automatic. Phones registering from a subnet matching that of a Location will be treated as within that Location, otherwise are assumed to be in the same Location as the System. ‘Cloud’ can be used for phones whose Location is variable or unknown (e.g. Mobility clients) - Digital Phones will default to the System’s Location Platform Chassis CPU Memory HDD Power Supplies NICS Optical Drive 1U 3.10 GHz (E3-1220) 4GB DIMM 250GB SATA 7.5K MB 2 Port DVD+/-RW, SATA, INTERNAL R210II XL X 1 3 200W DL 120 400W

Intégration IP Office / Data Networking Auto-provisioning LLDP, QoS, VLAN, PoE en 1 minute Objectif : combiner les ventes pour augmenter panier moyen et marge Unpack IP Office and IP phones Connect to ERS Stackable Type “run ipoffice” and ERS Stackable is set up in under a minute But before I talk about the R5.1 stacking support, I wanted to briefly highlight the Quick Start (or Auto-Start) script for IP office…in case you weren’t already familiar with it. This capability first introduced with the ERS 3500 R5.01 feature pack automates the set-up of IP Office phones and systems on the ERS 3500. Now available as part of the standard 5.1 release, this feature can reduce a configuration task requiring hours – especially for someone not familiar with switch set-up – and turn it into a process of a minute or less. This feature is supported on our ERS 3500 PoE+ models (including ERS3526T-PWR+, ERS3526GT-PWR+ and ERS 3510GT-PWR+). And it’s run as a single CLI command. It then configures the ERS 3500 for IP Office in accordance with Avaya best practices for reliable voice and data operations. Two types of scripts for setting up the ERS 3500 with IP Office. The first is a fully automated script – where you can choose to accept all the default ERS settings for the IP Office set up. If you do this, the process is literally as easy as the chart here. You unpack your IP Office system and phones, connect them to the ERS 3500 after a quick start of the ERS 3500. Power everything and type in a single “run IP Office” command in the ERS 3500 Command Line Interface. Alternatively, if you need to customize your IP Office settings.. Which we do hear are majority of IP Office deployments --- the ERS 3500 also offers a version of the Run IP Office command, which prompts for key settings, such as IP addresses and default routes. This custom set-ups only requires an additional 30 seconds or so to run – and gives you the flexibility required for specific IP Office settings and enviornments. So, this is really a powerful feature that none of the competitive switches offer. And it really takes a huge amount of the complexity out of setting up the switch for an IP Office system and phones. It will now become a standard feature in the R5.1 release…that will ship with each ERS 3500 unit. Error free deployments - in minutes rather than hours - without specialized data expertise

Gestion multi-sites Principe de localisation réseau des équipement Contrôle d’admission d’appels (CAC) Gestion dynamique des appels d’urgence (ESA) Site principal IP Office Server ou 500v2 RTC SIP WAN Site Distant A Site Distant B RNIS IP Office 500v2

Sécurité intrinsèque Règles de complexité sur les mots de passe Règles de restriction sur les comptes utilisateurs Single Sign-On pour l’administration Chiffrement TLS pour Flux Manager Flux Web Manager Flux One-X Portal SIP Trunk Chiffrement IPSec pour terminaux IP 96x1 Chiffrement SSL pour IMAP4 & SMTP

Sécurité opérationelle Maintien des appels stables en cas de bascule serveur Centralisation des alarmes (SNMP, SMTP, SysLog) Centralisation des rapports d’audit Centralisation des opérations de « back-up/restore » Exclusion annuaire des groupements de postes NAPT pour télé-maintenance SSL Re-routage RTC sur seuil CAC WAN RNIS

Sécurité périmétrique Avaya SBCE 6.2 Today’s Offer Coming Soon Secure SIP Trunking IPO 8.1 and FP1 Add Advanced Services IPO 9.0 and higher Upgradable to Advanced Services Enhanced DoS, Toll fraud Protection GUI based EMS and SIP Normalization Tool Scalable to largest SME environments VPN-less SIP remote worker protection Signaling/Media encryption SME Targeted Implementations Enterprise-Class, Priced for SME! Ideal for IPO, ME and Branch implementations

ASBCE 6.2 FP1 with IP Office 9.0 Simple and flexible offer ASBCE 6.2 FP1 software serves SIP trunking and Remote Worker with IPO 9.0 Portwell CAD-0208 platform ASBCE Standard and Advanced Services license ASBCE 6.2 FP1 Fully tested with IP Office Supported for release 9.0 (and future) Compatible with IP Office platforms Simple and flexible deployment Location-based, deploy where SIP trunk to carrier in use Can serve SIP trunk and Remote Worker in one appliance, or serve separately SIP Trunking Remote Worker

IP Office 9.0 Centre de contacts

Customer Call Reporter (CCR) Reports Enhancements for R9.0 Consistency improvements to historical reports output across all reports Answered Calls Average Answer Time Off Hook Agent Shift (logged on) Lost Calls Overflow Lost Internal Calls Feature Enhancement Wall board and supervisor monitor Color change control for agent states

Custom Report intrégré

CCR Wallboard – Old : CCR Supervisor Dashboard view : CCR Wallboard – New:

The IP Office Release Rhythm* Calendar Quarters Q3’13 Q4’13 Q1’14 Q2’14 Q3’14 Q3/Q4 ’14 Rls 9.0 Dot Release Rls x Service Pack Service Pack Service Pack *Note: This is a release guideline. Actual dates and content can and will vary from release to release.

Avaya Fournisseur de technologie

Official Supplier of Network Equipment for Sochi 2014 Olympic Winter Games Avaya is the Official Supplier of Network Equipment for the Sochi 2014 Olympic Winter Games. This will be the third consecutive Winter Games we have supported, and we are proud to drive the evolution of a new communication and collaboration experience in Sochi.

The Olympic Games bring the world together to celebrate achievement, excellence, and the beauty of sport. It is a time where the world sets its differences aside, and the world’s top athletes come together to compete on the field of play. Today, the people of the world unite behind their country’s flag, and celebrate the pinnacle of human performance and achievement. It’s a time to connect locally, think globally, dream big, and imagine a better future. The games inspire all of us to do a little more and be a little bit better. They give our children heroes, bind our world together, and celebrate the best in all of us—athletes and citizens alike. Avaya is proud to play an important part in sharing the moments when the entire world holds its breath. We provide the solutions that enable everyone to participate in the Olympic experience.

Visitors to Sochi will expect to connect seamlessly in their own language and on their own device. Avaya provides the critical communications infrastructure and expertise for voice, data, and video collaboration. We make sure everything runs smoothly for everyone—both in Sochi and around the world. Reliability is essential, and anything less than a perfect 10 is out of the question. We provide the network equipment the world relies on to share memories that will last forever.

Unified Communications Building Blocks of the 2014 Olympic Games Network Unified Communications Services Networking These are the most basic building blocks of the 2014 Olympic Games Network. We’re bringing together vastly different technologies to offer an innovative Olympic experience. Think of this foundation as the digital gateway for Sochi’s next chapter. Our technology will enable the world to celebrate the rebirth of this region as it welcomes the first Winter Games to Russia. 51

Building Blocks of the 2014 Olympic Games Network Avaya Fabric Connect VSP 9000 Ethernet Routing 8800 “Fabric-enabled” Backbone ERS 4000 with PoE+ ERS 5000 ToR for DCs Converged Ethernet Access VPFM, COM Unified Management WLAN 8100 8120 Access Points Mobility Identity Engines BYOD Admission Control Avaya has taken the tenets of simplicity, reliability and scalability to heart in the design of the network infrastructure for the Games. Sochi is the first fabric-enabled Games that we deliver on our Shortest Path Bridging with Mac in Mac encapsulation (SPBm) backbone using a VSP9K Core with ERS8800s at the venues. Where that simplicity shines is our ability to apply new services across the VENA fabric such as Virtual networks for Press and Broadcasters Internet, additional channels for IPTV over SPBm multicast, private VLAN service. Extending from the fabric core to user access via ERS 4500 and 5500 Access switches under control of ID Engines for secure network admission to the right service. Wireless LAN usage will reach an inflection point at Sochi 2014. It is being delivered by Avaya’s WLAN 8100 product line. All of this is managed by Avaya Unified Communications Management using VPFM and COM for fault management and monitoring, and for Configuration and Orchestration. Avaya Vena Fabric Connect Networking Services Unified Communications 52

Building Blocks of the 2014 Olympic Games Network Networking The competition must go on, full stop. Therefore the requirements are for sound, reliable designs that are properly engineered and led by industry leading support professionals. The SOCHI 2014 network is implemented to robust design specifications by, and supported throughout the Games by Avaya Services. Avaya Client Services Avaya Professional Services Design, Implement, Operate Services Unified Communications 53

Building Blocks of the 2014 Olympic Games Network Networking Services Avaya Aura® Communications Manager Avaya Aura® Session Manager Avaya Aura® System Manager G450 Gateways 9608 IP Sets Flare Experience clients Contact Center Elite The Avaya Aura systems utilized by the SOCHI 2014 Organizing committee must be powerful enough to deliver Unified Communications services to a demanding user base that grows from zero to 30K in a matter of days. It also must allow for fast, simple integration of a number of systems that go from individual arena locations to become part of the greater Olympic service, and then back again. This ability to offer pure overlay services with no existing infrastructure to venues by tightly coupling into existing systems with local survivability is supported via Avaya’s System Manager using Communications Manager and Session Manager. SOCHI 2014 requires large numbers of economical, easy-to-use IP handsets. The committee has chosen the 9608 model for this, with Flare Experience clients supported, if required. The Aura system also supports legacy services through SIP-powered analog gateways and PRI trunks for ISDN services for broadcasters. Avaya Aura ® Core Unified Communications 54

Just as Sochi is reinventing itself to create a world-class stage for the Olympics, Avaya is preparing a network architecture that is purpose built for one of the most complex events in existence. Let me tell you more specifically how Avaya will provide Sochi’s Voice, Data, and Video network.