Présentation au sujet: "KM-Master Course, 2004 Module: Communautés virtuelles, Agents intelligents C3: Collaborative Knowledge construction & knowledge sharing Thierry NABETH."— Transcription de la présentation:
1 KM-Master Course, 2004Module: Communautés virtuelles, Agents intelligents C3: Collaborative Knowledge construction & knowledge sharingThierry NABETHINSEAD CALT – The Centre for Advanced Learning Technologies,Fontainebleau, France
2 How to manage knowledge in a community context The main issues of Collaborative knowledge construction & Sharing knowledge.Motivation, resistance, etcAddressing the issuesRewarding contribution?TransparencyDigital environments for Collaborative knowledge construction and knowledge sharingIn wikis?In BlogsIn knowledge management platforms?
3 The main issues of Collaborative knowledge construction & Sharing knowledge. The motivational issuePeople do not see their interest in spending timeKnowledge = power, and resistance to change?People see knowledge sharing as a threatEffectiveness of the processCan be a time consuming activity with limited valueManaging tacit knowledgeWe are talking here of the management of the tacit knowledge. (see tacit knowledge specificity)
4 Addressing the knowledge sharing & capitalization issues motivationSelf motivation (altruism, …)Social: Reputation, recognition, pressure, …Economic: Monetary reward, bonusOrganizational: rolesKnowledge manager, Knowledge engineer, Community organiser, etc.CompulsionIn which context can it work?What about the use of compulsion in network?Other?
5 Addressing the knowledge sharing & capitalization issues Mechanisms,Transparency (translucence)Social pressurePeople recognitionEconomic mechanisms:measuring and rewarding value creationProductivity: help the individual work processExample of economic mechanisms:Inkass (K trading)IQPort (did not work)
6 Digital environments for Collaborative knowledge construction and sharing The different categories of tools:DescriptionWhat are the supported processesCentralized versus decentralised, control (roles, etc.)People motivationQuality?Advantage/disadvantages?Different (complementary) toolsWikis, Forums, blogs, recommendation systems, KM management systems (such as CMS)Other?
7 Wikis Description : Advantage/disadvantages Examples: Collaborative definition of terms linked with one anotherMainly centralized, control: open to everybody to post. reviewing process?Motivation: recognition, altruisms?Advantage/disadvantagesEase of use, ScalabilityLost control of the content by the user?Examples:Wikipedia, VCAI wiki, …
8 CMS Description : Advantage/disadvantages Examples: Shared repository, project managementMainly centralized. Control: usually limited to an organization (access control). Definition of roles: K-worker, K-managerMotivation: pressure from the organization, bonus, etc.Advantage/disadvantagesRobust, possibility of strong control & coordination (project), versioning, support for th work processHeavyExamples:KM systems (1rst generation), SourceForge?, …
9 Blogs Description : Advantage/disadvantages Examples: Collection of stories, strong temporalitydecentralized, control: each person control his/her blog.Motivation: capture personal memory, support for the social network,…Advantage/disadvantagesEase of use, easy capture of experiences (stories) and opinionsNo central space?Examples:Expert blogs, VCAI blogs of the students, …
10 Collaborative knowledge construction and sharing in VCAI The different tools:VCAI WikiVCAI BlogsVCAI blogBlogs of the students- , Yahoo group, etc.DiscussionWhat worked, what didn’t work?Students’ motivation. (some contributed, others didn’t)