Téléphones et postes de réponse Strata CTX Hi my name is and I am going to talk to you about our new DKT3000 Series Telephones!

Ordre du jour Les nouveaux téléphones de la série DKT3000 Améliorations des fonctions téléphoniques Console PC de standardiste So what is on the agenda for this presentation! Well we are going to take a look at the new telephones – the DKT3000 Series. There has been quite a number of telephone feature enhancements and we are going to go over them in detail so everybody has a clear idea how the new telephones operate in the new Strata CTX. Finally we are also going to take a look at the BRAND new PC Attendant Console. This has been redesigned from the ground up and offers some exciting new features. The Complete Toshiba eXperience

Amélioration de la conception Conception moderne Quatre touches programmables sur téléphones avec ACL ACL 2 x 24 Réglage du contraste sur ACL Socle inclinable ajustable en option Touche de composition abrégée fixe Combinés modifiés The 3000-series digital telephones contain several design improvements based upon extensive research and feedback from both authorized Toshiba dealers and end users. When we were designing the sets we wanted to achieve and incorporate the following: All new modern design A big-screen Liquid Crystal Display (LCD) model Wider two-line LCD Dedicated Speed Dial key Migration and compatibility Cost-effective pricing When you take a look at these new phones you will see that they incorporate all these enhancements and more. The 3000-series digital telephones offer modern, contemporary styling, and provide various models and capabilities to meet a variety of needs. Your customers will receive the benefits of new styling, important requested new characteristics, new models, and compatibility with Strata CTX and Strata DK systems. The Complete Toshiba eXperience

DKT3014-SDL Our first new model is the DKT3014SDL, the Large Screen Display Telephone. It comes equipped with the usual keys such as Hold, conference, and last number redial. The Complete Toshiba eXperience

Téléphone DKT3014-SDL avec grand écran ACL Affichage 8 x 24 caractères Total de 16 touches programmables 14 touches d’affectation variable Soutien de 12 touches programmables ACL : Listes de composition (Noms : NA et composition abrégée) Composition par nom de répertoire Intégration de touches programmables avec la messagerie vocale Superviseur DAA The DKT3014 has an 8 line x 24-character LCD. Additionally, there are a total of 16 Soft Keys alongside the LCD and 14 flexible keys. Four keys are labeled as Mode, Scroll, Page, and Feature. The other 12 keys vary depending on the call state of the telephone. From the idle screen you can access telephone directories and speed dial lists. Within the listings, you can page forward or backward, as well as search by name or letter. The Complete Toshiba eXperience

Affichage des fonctions ACL L’heure et la date Sélection directe de poste Composition abrégée de système Composition abrégée de poste Répertoire interne Répertoire externe Touches programmables de messagerie vocale On the Large screen models users have the ability to scroll through the directories or search by initials for system speed dials or DSS entries. Personal speed dials are accessed by using the scrolling directory capability on the Large Screen Model. This offers users great functionality in finding frequently dialed numbers or even dialing internal extensions Voice Mail soft key functionality is available on all models including the DKT2000 series telephones but provides the greatest ease of use on the large screen display as users can access all of the capabilities of their voice mail via the display. The Complete Toshiba eXperience

Composition du répertoire Composition par le nom So lets take a look at the directory dial capabilities a little further. One way to use it is: Press the DIRECT SS soft key to view the first screen. To select someone from the list, press the soft key next to their name. The system calls that number and displays it’s directory information. To view the following pages, press the MORE soft key; press PREVIOUS to page back. Names appear as softkeys on the large screen with 8 names per screen and with capability to see more names or get back to a previous screen. There are two different name categories to choose from: Directory Number Name, Speed Dial Name As well a name search can be done by either scrolling or by using the find feature. The Complete Toshiba eXperience

Interaction entre la messagerie vocale et les touches programmables Another feature enhancement which will be discussed further in subsequent presentations is the voice mail soft key interaction. As you can see the user has a variety of choices while they are listening to their voice mail messages. They can skip the message,save, delete, replay, forward, etc. all by pressing the appropriate soft key. The Complete Toshiba eXperience

Téléphone DKT3014-SDL avec grand écran ACL Only available on the DK3014 is an integrated tilt display to adjust the angle. Various settings can be selected for optimum viewing, satisfying everyone’s needs. On all DKT2000 and DKT3000 series there is also an optional adjustable tilt stand. We will discuss this new enhancement in the coming slides. The Complete Toshiba eXperience

DKT3020-SD The other change is in the 20 button display phone in that we have expanded the display from the current 16 characters to 24. The wider 24-character x 2-line LCD makes more information available to the user. The LCD is indented to go with the rounder design, and is angled up for optimum viewing. Of course this also adds an additional soft key under the display. The Complete Toshiba eXperience

DKT3010-SD The DKT3010-SD rounds out our display line up and it has also been enhanced with the larger display and an additional soft key. As well, all the sets incorporate a dedicated speed dial key located just above the redial key. Yes, we filled in the gap and it’s no longer required to have a button dedicated as your System Speed Dial Key. The Complete Toshiba eXperience

DKT3020 avec SDPN We have also rounded out our DSS Console and our Add on Module to match the new look and footprint of the new telephones. The DDSS3060 consoles are for system operators. They operate alongside a digital telephone and have 60 keys which can be programmed for DSS, CO line access, All Call Page, Night Transfer, and Station or System Speed Dial. DSS consoles do not have their own [DNs], since they are connected to a telephone. The DDSS3060 console connects to a digital station port on the BDKU or PDKU card. Finally, the CTX supports up to 16 DSS Consoles with up to 8 supported on one phone. On the Strata DK you could only support 4 consoles per phone. The Complete Toshiba eXperience

DKT3020 avec module d’extension numérique The DADM3020 adds 20 feature keys to DKT3000-series telephones. These feature keys can be assigned for CO line access, DSS, and Station or System Speed Dial. The CTX670 supports up to 560 DADMs . The Complete Toshiba eXperience

Perfectionnement du SDP et du module d’extension Les touches SDP du CTX signalent l’état de la fonction Ne pas déranger et de la sonnerie à l’aide d’indications DEL distinctes Inactif = DEL éteint Ne pas déranger = Rouge, clignotement lent / illuminé puis éteint Sonnerie = DEL rouge, clignotement bref Occupation = DEL rouge, illuminé N’importe quelle touche de fonction, de ligne et NA peut être programmée sur le SDP et le module d’extension Several enhancements have been made with regards to DSS Consoles, DSS keys on telephones, Consoles or ADM. First of all, the CTX now shows distinctive LED indication of telephones. If a phone is idle the LED is off. If the user is in DND then the LED blinks Red, slow on and off. If a phone is ringing then the LED blinks short Red bursts. And finally if a phone is busy it will be a steady Red. This is an enhancement over the Strata DK/DKi as the LED was always a solid Red if in DND or in a busy state. This indication now allows the receptionist to know when a person is on the phone or is just busy and thus if they are just busy they can override DND. Previously, they had no indication. Console users can also set DND remotely via an access code on any phone. This is great for Boss/Secretary arrangements where someone might have forgotten to turn their DND off. Any feature, line or DN key can be programmed on the DSS or ADM. The Strata DK/DKi did not allow feature or DN keys. This capability increases the value of a DSS console or ADM as all the keys on the phone and DSS/ADM can be programmed for whatever feature or capability that the users requires. As well DSS consoles can be assigned to any port on a Strata CTX. This offers increased flexibility in configurations and installations. With the Strata DK/DKi they could only be configured on the last port of a digital station card. The Complete Toshiba eXperience

DKT3020-S So what about the non display sets. Well they have been enhanced with the new ergonomics, rounded design and the new handset! The Complete Toshiba eXperience

DKT3010-S Click through – spend a second or two on this slide showing them the 10 button non display set. The Complete Toshiba eXperience

DKT3001 Here is a look at a the digital single line set with the new curved look. The DKT3001 features a programmable Flex key. This was added to the fixed button group in place of a Redial key, to provide expanded flexibility. The Flex key can be programmed as a Redial, DN appearance, line appearance, or any feature, thus offering more value to the single line model. The new DKT3001 offers considerable enhancements over the DKT2001. The dedicated speed dial eliminates users from making the choice of do I want to have access to voice mail or speed dials. Now you can have access to both without any complex feature interaction. The Complete Toshiba eXperience

Les options DKT3000 Interface pour architecture ouverte (IAO) sur poste de travail La carte RPCI-DI remplacée par la carte BPCI dans le cas des appareils 3000 La carte offre : Le port de connexion PC-USB Se relie à la nouvelle carte de poste (BDKU) USB offre un contrôle plus rapide et positif des appels Fournit une connexion directe au PC par l’entremise de la transmission multimédia en continu (TAPI 3.0) Lorsque disponible via Microsoft The BPCI replaces the RPCI for DKT3000 sets. This interface is newly designed and no longer replaces the base of a telephone. It now installs directly into the telephone as an interface board and must be connected to the new digital station card the BDKU. The BPCI provides a USB connection from the telephone to the computer for CTI applications. The USB connection provides faster more positive call control for better CTI integration and provides a direct speech path connection directly to a PC via Media Streaming with TAPI 3.0. TAPI 3.0 brings 64K to the desktop and recording capabilities via the BPCI. The Complete Toshiba eXperience

Les options DKT3000 Interface pour architecture ouverte (IAO) Nouvelle liaisons IAO de système axée sur la norme ECMA de télécommunication assistée par ordinateur « CSTA » Application de télécommunication assistée par ordinateur Contrôle étendu des communications Soutient les applications CTI de tiers Emploie la connexion en réseau local 10 baseT The Strata CTX System CTI link is based upon ECMA standard “CSTA.” This provides extensive call control and telephone support for CTI applications of many types. A Software Developers Kit (SDK) will be provided for outside vendors to make their applications work in an “open architecture.” The system CTI link uses the system 10-baseT LAN connection between the Strata CTX and external application server and requires a CSTA license for activation. The Complete Toshiba eXperience

Les options DKT3000 BHEU BVSU Raccordement d’un casque d’écoute Connexion amplifiée Détection automatique de casques d’écoute au carbone et à électret BVSU Annonce d’appel combiné décroché Par l’entremise du haut-parleur du téléphone Headset connection and loud ringing bell options are available for the 3000-series digital telephones with the BHEU adapter. When the telephone is set to headset mode, both the headset and handset are activated. There is no switch to toggle between the headset and handset, but an external switch is available from GN Netcom. The BHEU features a built-in amplifier, eliminating the need for costly external headset amplifiers (usually about $150). As well, the headsets now feature automatic detection between carbon and electret headsets eliminating the need for cutting of the strap on the telephone. Speaker Off-Hook Call Announce ability is obtained by adding the BVSU PCB inside the telephone. The Complete Toshiba eXperience

Socles de téléphones inclinables Trois angles d’inclinaison ajustables Téléphones DKT3000 et DKT2000 Modules d’extension et consoles SDP BTSD : Téléphone autonome BTSA : Téléphone et module d’extension An adjustable tilt base option provides flexible angle adjustment of the telephone body. It attaches to the base of the telephone. The adjustable tilt base option is compatible with all 3000-series telephone models and is also compatible with 2000-series telephones. Two models of desktop telephone tilt stands are available. The BTSD telephone tilt stand attaches to the base of any 3000- or 2000-series telephone. The BTSA tilt stands support digital telephones with one or two Add-on modules. Both types of tilt stands can adjust to five different angles. The Complete Toshiba eXperience

Améliorations du fonctionnement du téléphone Écran inactif Appuyer sur la touche Page pour faire basculer l’affichage inactif L’élément choisi demeure affiché une fois les appels terminés Une fois l’appel terminé, l’affichage inactif précédent passe au mode d’affichage du renvoi d’appel The idle display has been enhanced to allow for the selected display to remain present even after a call has been made. Pressing the page key toggles through the various idle displays. With the Strata DK the display always reverted to the call forward display after making a call. This gives the user more flexibility and allows them to select the most appropriate display without worrying about it defaulting to another display. The Complete Toshiba eXperience

Affichage inactif sur messagerie vocale La touche Page fait basculer l’affichage inactif The Voice Mail Idle Display shows how many new and saved messages are in the voice mail when it is integrated to a Stratagy via it’s proprietary integration. If the user has any urgent messages the display will indicate the number of new and saved messages. The Complete Toshiba eXperience

Affichage inactif sur renvoi d’appels La touche Page fait basculer l’affichage inactif The Call Forward Display indicates call forward status date and time! The Complete Toshiba eXperience

Affichage inactif au menu du répertoire La touche Page fait basculer l’affichage inactif The idle display directory menu displays user name, extension and date and time! The Complete Toshiba eXperience

Mode de programmation utilisateur Les fonctions activées via l’interrupteur à positions multiples sont désormais activées par l’entremise du logiciel de programmation utilisateur du téléphone : Tonalité d’appel en attente, combiné décroché Réglage du contraste de l’ACL Sensibilité du téléphone mains libres aux bruits ambiants Tonalité bip sur pression d’une touche Telephone Settings are programmable by the user by entering a code on the dial pad and then selecting the feature and setting. The user can turn the call waiting tone, speakerphone room noise sensitivity and button beep tone on or off. The LCD has a 16-level contrast adjustment to optimize display viewing to room and lighting conditions. Adjustments are easy—just press the Mic key, while holding down the Vol Up/Down key. These features on the 2000 series telephones were programmed by dip switch settings under the flexible feature keys on the telephone. Notes – System needs to be full CTX – CTX and DKT3000 The Complete Toshiba eXperience

Touches programmables par l’utilisateur Toutes les touches d’affectation variable sauf les touches de lignes et les touches NA La tonalité de sonnerie (4 tonalités) sur lignes individuelles NA ainsi que les touches de lignes peut être modifiée Réglage individuel de la destination du renvoi d’appel Sonnerie sur non réponse : réglage permanent Réglage de la séquence des touches d’accès direct DKT station users can change any flexible keys, except a Line key, from the User Programming Mode. The user can change the keys function by entering a new feature code. Once the codes are stored under these keys, complex or multiple feature steps can be accessed by pressing a single key. One Touch keys, which can record a series of numbers, work similarly to User Programmable keys, but User Programmable keys are designed especially for use with feature codes. Call forward programming Station users can set their individual call forwarding as they choose. Forwarding conditions include Busy, No Answer, Busy/No Answer, and All Calls. Station forwarding has priority over the system wide forwarding default condition, if set. As well, once you have set your ring no answer timer it stays set and you never have to renter it. Station users can also set their stations to forward incoming calls on private, DID lines or transferred calls to numbers outside the Strata CTX670 system. The forwarding destination can be cancelled or changed to another outside number or an internal voice mailbox either remotely via DISA or from the user’s telephone. However, unlike the Strata DK call forward external is not restricted to calls ringing in on private or DID Lines. The Complete Toshiba eXperience

Touches d’accès direct Composition abrégée Codes d’accès aux lignes, arrêt des fonctions, etc. Accès aux fonctions Personnalisation de la touche d’accès direct pour l’accès à une zone quelconque de recherche de personne ou à un groupe de prise d’appel etc. Opérations multiples en appuyant sur une seule touche One touch keys enable users to store speed dial and custom feature access sequences on a single key. When this key is pressed, the stored number is dialed or the feature is accessed. You can store frequently dialed numbers, such as the three-digit System Speed Dial codes, onto a One Touch key. This eliminates the need to enter the three-digit code to dial a System Speed Dial number. These keys make it easy to access features that usually require pressing multiple keys and/or dialing special access codes. For example, a user may have to dial an access code plus a zone number to page the warehouse. This sequence can be set on a One Touch key labeled “Page Warehouse.” Another key can be set to page a particular group of telephones. The One Touch key also has a “stop” function that can be entered between two numbers, such as a telephone number and security code. When the One Touch key is pressed, it can speed dial a telephone number, then pause (LED flashes). When the call is answered, it prompts for a security code. The user can then press the flashing key and enter the security code. Any number of “stops” can be set to enable dialing multiple numbers. These keys offer more flexibility than the DK Station Speed Dial Keys as they are more like Macro keys where users can put custom operations on one key. The Complete Toshiba eXperience

Tonalités de sonnerie Tonalités de sonnerie multiples Quatre types différents : appels de l’extérieur Tonalités distinctes pour les appels transférés et les intercommunications Permet de distinguer les sonneries entre elles lors d’appels entrants Permet de distinguer les sonneries entre elles sur postes multilignes Programmables par l’utilisateur Users sometimes need to distinguish the ringing of one key on their phone from another key and sometimes stations in close proximity to one another need to distinguish the calls on one desk from another. Typically, multiple sounds are used to provide this distinction. Strata CTX offers four different tones. Three of the tones are different pitches of a common sound and a fourth, a combination sound, is provided for a very distinguishable sound. Distinctive ringing can be assigned to each Line or [DN] button on each telephone. Four distinct tones can sound when the line rings with incoming outside line calls. Internal and transferred calls have another unique tone that applies to all keys on all telephones. This is an enhancement over the Strata DK/DKi as users could only distinguish between ringing stations in close proximity and not multiple lines or DN’s on their own phone. Great for users who answer calls for multiple people or service multiple lines like shared secretaries. The other big benefit is that this is user programmable and not required to be programmed by the system administrator or technician. The Complete Toshiba eXperience

Améliorations au traitement des appels Clavier de composition directe Transfert du combiné au mains libres par la simple pression d’une touche Libération automatique lorsque le correspondant raccroche Touches de composition abrégée fixes permanentes sur les téléphones DKT3000 Hot Dialing Hot dialing enables the station user to begin on-hook dialing without pressing a line key. The station can be programmed to automatically select a CO line, Primary Directory Number (PDN), PhDN, etc., when the dial pad is pressed while the station is idle. This saves a keystroke by not requiring the station user to press a DN or CO line key to begin on-hook dialing. On-hook dialing saves time by not requiring the station user to lift the handset to begin dialing. Previous operation required user to press the line key or Prime DN and dial 9 to start a call. Speakerphone Press the Spkr key and hang up the hand set. Previous operation required user to press-and-hold down speaker key simultaneously while hanging up handset. Auto release - When your on the speakerphone and the other party hangs up, the line will disconnect and the phone will go to the idle state. Users no longer have to press the SPKR key to hang up. Previously, if the user did not press the speaker key the phone would send a busy tone for 15 seconds. And as we mentioned earlier there is now a Fixed Speed Dial Key on all the DKT3000 Telephones. The Complete Toshiba eXperience

Transfert direct à la messagerie vocale Le système CTX contrôle le transfert des appels à la boîte vocale Le correspondant transféré reçoit le message d’accueil approprié, sans délai d’attente Le correspondant qui transfère compose l’ID de la messagerie vocale plutôt que le numéro du poste (pouvant être identiques) The transferring party can transfer a call directly to a person’s voice mailbox without waiting for the call to forward from the called party’s telephone. The transferring party enters the Transfer to Voice Mail feature access code and the mailbox number, and the call transfers immediately on receipt of the last digit. The transferred party hears the greeting associated with the specified mailbox and can then leave a message. Transfer to Voice Mail simplifies getting a call for a busy or absent employee to his/her mailbox. It eliminates the need for the caller to enter the desired mailbox number after being connected to the voice mail system. The Complete Toshiba eXperience

Libération automatique de poste Remet automatiquement un poste DKT à l’état inactif S’applique aux communications combiné décroché et mains libres Activé sur réception du signal de libération When the distant party disconnects from a call, the remaining digital telephone is automatically made idle, busy tone is not sent to the speakerphone or handset, and the digital telephone is automatically released. A digital telephone is released and returned to idle state. A standard telephone is simply released and returned to standard dial tone. The programming choice for this feature is system wide. The Complete Toshiba eXperience

Les téléphones portiers CTX : 24 téléphones portiers sur n’importe quel port CTX100 - 6 CTX670 – Processeur principal - 9 CTX670 – Processeur étendu - 24 DK/DKi - 12 téléphones portiers sur ports sélectionnés seulement Noms de téléphones portiers The CTX can have as many as 24 door phones with the CTX100 supporting 6, CTX670 Basic Processor supporting 9 and the extended processor on the 670 supporting the full 24. The system offers the additional flexibility of being able to assign door phones on any port in the system. This was a restriction in the Strata DK/DKi as specific ports were required for connection of door phones. As well, when door phones are being called or when calling a door phone the name of the door phone now displays on the LCD. Previously, only the thing that was displayed was Door Phone A, B, etc. This provides flexibility in that specific names can now be assigned to door phones making it easy to determine which door the user is at. The Complete Toshiba eXperience

Les téléphones portiers Les téléphones portiers peuvent entrer en tiers de la fonction Ne pas déranger Les téléphones portiers peuvent désormais faire sonner les téléphones monolignes Two other significant feature enhancements on door phone applications are that Door phones can now override DND on telephones. This was not capable on the Strata DK/DKi. This allows users to put their phone in DND when they are busy but still have the opportunity to let people into their building. Finally, the other big enhancement is that door phones can now ring standard telephones. For users that are carrying around an analog cordless phone in warehouse applications they can now answer door phones and be able to respond to people calling from the outside. The Complete Toshiba eXperience

Tonalité saccadée Sur ports de téléphones numériques et monolignes Tonalité saccadée distincte Message en attente Ne pas déranger Idéal pour les téléphones non munis d’indicateur de message en attente Stutter dial tone is also used to indicate a message is waiting. When a station user goes off-hook, two different available stuttered dial tones indicate whether a Message Waiting (MW) or DND condition exists. The MW-stutter dial tone indicates a message is waiting for the station. DND-stutter dial tone indicates DND is set at the station. This is very valuable to station users that do not have a MW Indicator or MW button LED on their telephone. If both conditions exist simultaneously, the MW-stutter dial tone has priority. The Complete Toshiba eXperience

Voix ou tonalité en priorité Réglage en fonction Du téléphone Du numéro d’appel Voice or Tone first is now set by telephone or directory number giving each user the choice if they would like ringing or an open speech path for internal calls. Previously with the Strata DK/DKi this was a system wide setting. The Complete Toshiba eXperience

Console PC de standardiste So what about the PC Console? This has been completely redesigned and incorporates many feature enhancements that have been requested by you. The Complete Toshiba eXperience

Les objectifs du produit Le contrôle d’appels intelligent Le traitement des appels à l’écran principal Exploitation semblable à Microsoft Outlook Les options de contrôle des appels sont définies par l’utilisateur In redesigning the PC Attendant Console we wanted to achieve a number of objectives to offer all of the feature enhancements. We wanted to use an intelligent call control link for handling the calls quickly and reliably. We wanted the ability to handle all call operations on the main screen in order to minimize user confusion and at the same time ensure that the interface had a similar look to Microsoft Outlook. Finally,we wanted call operations like call priorities and overflow locations to be user defined so that the user has the most flexibility for operation of the console. The Complete Toshiba eXperience

Les objectifs du produit Le partage du répertoire La liaison des applications CTI Plus d’information Des fonctions sur mesure We also wanted to make the user directory, notes and message databases shared so all operators could have access to the same information for ease of use and administration. Links to outside CTI applications and customizable features would provide to the user more information and make the system easier to use. So the next question is did we accomplish our goal. I am happy to say that we did. The Complete Toshiba eXperience

Améliorations à la console PC de standardiste Les améliorations ! Nouvel interface entre le CTI et le PABX en vue d’un contrôle des appels amélioré Apparence et exploitation semblables à MS Outlook Raccordement par l’entremise d’un port DKT et d’une connexion de réseau local Partage du répertoire et du centre de messages Élargissement de l’affichage de l’état du poste en vue d’inclure la fonction Ne pas déranger et un message d’avis Yes the new PC Attendant Console has a new CTI interface that provides for improved call control, all in the Microsoft Outlook look and feel. The screen design has a very clean, less confusing appearance. The user interface is very intuitive. Better yet the physical connections are a DKT port plus a LAN connection to the CPU which ensures a quick response time. The system has a shared directory and message center so all console operators have access to the same information and the station status information has been expanded to include DND and advisory message status. The Complete Toshiba eXperience

Raccordement de la console PC de standardiste Port pour réseau local (LAN) BECU/BBCU : processeur CTX670 ACTU avec AETS : processeur CTX100 Port DKT - BATI Interface pour combiné - BATHC Clavier – CTX-PCATT-KB As I indicated the connection to the Strata CTX is via the LAN port on either processor. This ensures efficient operation. Plus, only a DKT port is required for the voice connection. No longer is a dedicated interface board required, like the RATU ensuring the more efficient use of slots. Further, you can now have a PC Attendant Console on systems in DK40i type configurations! The DKT port interface for the speech path is with the new interface the BATI. This connects to the PC via a USB connection. A new handset and keyboard have been added to support the new PC Attendant Console. The Complete Toshiba eXperience

Raccordements PCATT et WinAdmin Strata CTX NIC Port DKT Console de standardiste LAN/Concentrateur Connexion 10 Base T When more than one console or another application server, let’s say with WinAdmin or ACD, is connected to the system, then the connection to the Network Interface Jack on the processor is made via a Hub or LAN which is connected to the PC Attendant Console or application server . NIC WinAdmin CTX Prise de réseau CTX The Complete Toshiba eXperience

Affichage de l’état des appels Console PC de standardiste This is a sample screen shot of the Call Monitor screen. When the operator is busy you see in the status window that the user has one incoming call ringing and they are currently busy on a call. Like Microsoft Outlook they have access to shortcuts on the left window where they can access other windows like a user directory, control panel for turning the on and off of features, prompt creation or even the administration of console status. As well, call statistics are also available for viewing and analyzing calling patterns. The Complete Toshiba eXperience

Affichage de l’état des appels Console PC de standardiste Ne pas déranger Inactif Occupé Message d’avis The station status window is accessible on the bottom portion of the screen and provides enhancements to show Do not Disturb. The various icons provide visual indication if people are on the phone, idle in Do Not Disturb or have an advisory message associated to their extension like they are on vacation for two weeks. The receptionist can let the caller know that the employee is on vacation before transferring the call. Now the receptionist has more information and is able to provide better service to the outside callers. The Complete Toshiba eXperience

Répertoire utilisateur Console PC de standardiste The User Directory lists employees and their assigned internal Directory Numbers , as well as ACD group numbers. The directory may include Primary and Phantom Directory. It serves several purposes: as a BLF/DSS Display for quick transferring of calls; as a directory listing of all employees within the organization as well as miscellaneous DN for reaching various groups or people; as a contact manager for reaching employees with alternate numbers; and as an e-mail address for taking and sending messages. The Complete Toshiba eXperience

Gestion – Console PC de standardiste The administration of the PC Console allows the user to change various console options like turning on or off automatic hold, adjusting default transfer destinations, and even account code length. The Complete Toshiba eXperience

Compatibilité CTX DKT3000 – Strata CTX/DK/DKi BPCI – Strata CTX seulement (série DKT3000) DKT2000/1000 – Strata CTX/DK/DKi RPCI – Strata DK seulement (série DKT2000) Console PC de standardiste – DK/DKi PC Att – Strata DK seulement So let’s review the CTX Compatibility, DKT3000 series phones will be the standard phone. DKT2000 series will be available for existing customers however, due to the compatibility of DKT3000 sets with older Strata systems this will become the phone of choice. The new BPCI is only compatible with Strata CTX systems on DKT3000 series sets. The RPCI will be available for DKT2000 series sets connected to Strata DK/DKi systems. For customers upgrading from older systems the DKT2000/1000 series telephones are compatible with the new Strata CTX. Finally the Attendant Console for the Strata DK is only compatible with the Strata DK systems as a new Attendant console is available for the Strata CTX. The Complete Toshiba eXperience

Nouveaux DKT et DKU PDKU (Égal) Nouveau DKU (mode PDKU) Nouveau DKU Équipement principal DKU Inforoute actuelle Canal de transmission de données à faible débit DK424i DK424 DK280 PDKU (Égal) Nouveau DKU (mode PDKU) DKT2000 Canal de transmission de données à faible débit Impossible Just to highlight this point the PDKU is compatible in the Strata CTX and the BDKU is compatible in the Strata DK/DKi And both the DKT2000 series and DKT3000 series are compatible in both systems. This allows for optimum investment protection and migration. Depending on the system and the configurations certain CTX features will not be supported. This slide highlights what can be supported. DKT3000 Strata CTX Nouveau DKU (mode DKU) Canal de transmission de données à haut débit Nouveau DHW The Complete Toshiba eXperience

Du nouveau en matière de téléphones Nouveaux téléphones Grands écrans ACL Intégration de touches programmables avec la messagerie vocale Fonctions programmables par l’utilisateur Transfert à la messagerie vocale Affichage SDP amélioré Clavier de composition directe Réglage du contraste sur ACL Socles de téléphone inclinables After viewing this I think you’ll agree that there have been significant changes in our new telephones and features. We have new telephones, Large Screen LCD, soft key integration with Voice Mail, user programmable features, transfer to voice mail, and more. With these improved designs, functionality and the industry benchmark, Toshiba migration strategy, your customers will have more reasons to believe that Toshiba is the right choice for today and tomorrow. The Complete Toshiba eXperience

Mise en vente Téléphones DKT3000 : avril 2002 BVSU : avril 2002 BHEU : en vente maintenant BPCI : été 2002 Console PC de standardiste : été 2002 DKT3000 Telephones – April 2002 BVSU – April 2002 BHEU – Available BPCI – Summer 2002 PC Attendant Console – Summer 2002 The Complete Toshiba eXperience

Téléphones et postes de réponse Strata CTX