“Self-Assessment and beyond” The Common Assessment Framework and the modernization of the Paris Court of Appeals European CAF Event “Self-Assessment and beyond” Rome 17 –18 November 2003

Summary Where Who When Sticking points in the programme General climate during this exercice What can others learn

The Paris Law Courts

Court of Appeals

Who The judicial system in France The administrative division rules on disputes between private parties and public authorities The judicial division rules on disputes between private parties and punishes offences against persons, property, and society

Who The Court of Appeals reviews cases that have been judged previously When one or more persons are dissatisfied with an initial judgement, they can file an appeal It can either confirm the decision rendered by the lower court judges or invalidate it A Court of Appeals is composed solely of professional judges

Who The Paris Court of Appeals 360 civil servants who work in the Court’s Registry They work in close partnership with the judicial staff since they assist them in hearings and authenticate judicial decisions, record them, and preserve them In 2002, the Court rendered 60,085 judgements. The average processing period was 12.7 months as of June 2003

When The pre-CAF deliberations regarding the modernization project An inventory of favourable and unfavourable observations (i.e. strong points and weak points ) The formulation of possible actions Standardization of the various courses of action, in preparation for the implementation of a quality action plan

When The CAF self-assessment process Comprehensive communications efforts The creation of a computerized database The preparation of a planning chart Training

When Post-CAF follow-up operations Development and implementation of an improvement plan Monitoring progress and continuation of the assessment process

Allocation of possible courses of action according to their relative efficiency A (easily implemented with limited effectiveness) B (easily implemented with a high level of effectiveness) C (difficult to implement with a high level of effectiveness) D (difficult to implement with limited effectiveness)

Allocation of favourable and unfavourable observations according to the nine CAF criteria

Allocation of possible courses of action according to the nine CAF criteria

Allocation of possible courses of action in relation to their degree of progress according to the CAF rating method

Amélioration de l'accueil Faciliter la circulation des justiciables. Action envisagée Objectif Groupe : Date de démarrage Durée (en mois) Critère Sous-critère cotation mars 03 cotation nov 03 Amélioration de l'accueil Faciliter la circulation des justiciables. Civil 01-janv-04 9 4 46 1 Achat d'un scanner Réduire le délai de délivrance des copies et améliorer l'efficacité du service, diminuer le nombre de copies délivrées. 01-mars-03 19 45 3 Mise en ligne de décisions de la Cour. Disposer au greffe civil d'un poste dédié à la consultation des arrêts de la Cour, limiter le nombre de copies. Rationaliser les formalités consécutives aux décisions rendues. Simplification des circuits administratifs. 03-oct-03 5 51 Former les nouveaux arrivants Meilleure intégration des nouveaux arrivants 01-déc-02 10 32 2 Réorganiser la répartition des tâches dans les chambres civiles. Que chaque fonctionnaire remplisse les tâches pour lesquelles il a été formé. 25 Récupération par les avoués et les avocats de leurs dossiers. Gain de temps, simplification des circuits administratifs. 8 41 Regrouper le service "procédures particulières" sur un même étage. Créer un esprit d'équipe, polyvalence dans le travail, simplifier les circuits administratifs. 01-juin-03 31 Simplification des circuits des dossiers de pourvoi en cassation. Simplification des circuits administratifs, gain de temps. 0,5

Follow-up of the plan of action 2003 2004

Sticking points and conflicts What were the sticking points? The return of the clerks to the court The absence of middle management Compartmentalization of departments Were there conflicts? Some tension, some foot-dragging

The general climate during this exercice CAF provided an opportunity To build dialogue To involve middle management Empowerment of groups by allowing them to make proposals CAF has provided impetus for change and the climate became increasingly cordial and creative

The results provided by the EIPA database Means Results

Thank you