CRA HR Modernization Journey University of Ottawa February 13, 2018
The Canada Revenue Agency (CRA) at a glance
HR Modernization Vision
Objectifs de la Modernisation des RH Consolider Rationaliser Simplifier Mettre advantage l’accent sur le client
Consolidate CONSOLIDATE TO … integrate the HR Function model Strategic, Tactical, Front-line service strengthen the HR Function model Regions to report through headquarters
Streamline STREAMLINE TO … centralize information One-stop shop for HR information & services reduce the amount of information Tools and web content eliminate unnecessary rules and unique steps Corporate policy instruments rationalize processes Executive Performance Management process
Simplify SIMPLIFY … through automation Integrated Staffing System New pay system: Phoenix Business processes
Simplify SIMPLIFY … to make it easier for clients and new employees Pre-populated forms New onboarding solution
Increase client-centric focus INCREASE CLIENT-CENTRIC FOCUS THROUGH … easy access to HR services HR Service Centre Provides business intelligence for continuous improvements standards in service delivery New 24h contact standard through our HR Service Centre Service standards to be implemented across HR business lines
Increase client-centric focus INCREASE CLIENT-CENTRIC FOCUS THROUGH … clear “How to” instructions and information on “hot topics” KnowHow solutions developed based on client needs
Vision à long terme pour les RH Même si nous continuons à planifier pour l’effectif de l’Agence et pour les affaires de la DGRH sur un horizon de 1 à 3 ans, il y a un certain nombre de moteurs de changements globaux qui auront une incidence significative sur l’effectif et le milieu de travail dans les prochains 10 à 15 ans; Nous avons l’occasion de commencer à planifier pour le changement de manière délibérée dès maintenant, en parallèle avec nos activités de planification régulières, en déterminant comment les RH doivent se transformer et en établissant les fondements afin de s’assurer que les RH soient en mesure de répondre aux besoins futurs.
Change driver: Economic malaise
Change driver: Aging society
Moteur de changements : Changements structurels dans le marché du travail
The case for transforming HR HR in world-leading organizations is undergoing a fundamental transformation to ensure the business thrives in the new world; HR needs to transform to continue to support the business in this new world; HR must also transform to support the Agency’s World Class Tax and Benefits Administration objective, and to ensure that current – and future – corporate HR risks are addressed.
The future of work The future of work will completely challenge our paradigms - How do we prepare for that?