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Everywhere, we are working with bots … Some data on Chatbots...

Publié parMélanie GROTZKY Modifié depuis plus de 5 années

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Présentation au sujet: "Everywhere, we are working with bots … Some data on Chatbots..."— Transcription de la présentation:

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2 Everywhere, we are working with bots …

3 Some data on Chatbots...

4 40 % 37 % 67 % 58 % Millennials say that they chat with chatbots on a daily basis Predict the reason they would use a chatbot is for getting a quick answer in an emergency US millennials said they are likely to purchase products and services from brands using a chatbot Companies that use chatbots are B2B tech Top industries profiting from chatbots are real estate, travel, education, healthcare, and finance

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6 The explosion of Chatbots …

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8 About AI …

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10 After a few years of using Chatbot, what are the real expectations of the users?

11 Predicted Use Case for Chatbots What do you predict you would use a Chatbot for? Getting a quick answer in an emergency Resolving a complaint or problem Getting detailed answers or explanations Finding a human customer service assistant Making a reservation (e.g. restaurant or hotel) Paying a bill Buying a basic item Getting ideas and inspiration for purchase Adding yourself to a mailing list or news service Communicating with multiple brands using one program (non of these things) Buying an expensive item

12 The future… … Is tomorrow

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15 To conclude …

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